Product Operations Manager

Role overview

Product operations and measurement

• Build and improve operating rhythms, tools, templates, trackers, and reporting practices for the Product team.
• Define product health metrics for usage, adoption, engagement, feature consumption, onboarding, reliability, customer friction, and value.
• Create product dashboards and executive reporting with clear insights, recommendations, and decision points.
• Design and operate structured feedback programs for beta users, design partners, early customers, and strategic enterprise accounts.

Launches, analysis, and communications

• Support release and launch operations, including readiness tracking, customer impact assessment, internal enablement, communications, success measures, and post-release reviews.
• Monitor feature adoption and post-launch performance to identify drop-offs, unexpected behavior, customer friction, and improvement opportunities.
• Create enterprise funnel and workflow views covering account adoption, user roles, customer segments, implementation maturity, and configuration differences.
• Use telemetry, support trends, quality signals, and observability tools to identify operational risks, recurring issues, and customer-impacting events.
• Set communication routines for product updates, launch status, feedback themes, decisions, risks, and learning summaries; improve unclear or manual processes.

Experience and capabilities

• Experience in Product Operations, Product Management, Product Analytics, Customer Insights, Business Operations, Release Operations, or a related field.
• Experience in B2B SaaS or enterprise software, including account-level adoption, implementation cycles, and complex customer workflows.
• Strong knowledge of product metrics, feature adoption, feedback loops, release operations, experimentation, and product performance measurement.
• Experience building dashboards and executive views, designing customer feedback programs, and supporting release planning or launch operations.
• Ability to combine quantitative and qualitative inputs into practical recommendations and communicate across teams and leadership.
• Able to create structure where needed, build trust, and drive work through to completion.

Technical and operational expertise

• Product analytics, reporting, dashboards, and executive product-health scorecards.
• Product telemetry, usage data, customer segmentation, funnel analysis, and enterprise adoption analysis.
• Observability and monitoring tools such as Splunk, AWS CloudWatch, or similar platforms.
• AWS and cloud-based software environments, including logs, alerts, telemetry, and operational monitoring.
• Release readiness, launch checklists, enablement materials, and release operations.