Product Manager

Overview

About the role

What You’ll Do

• *Craft & Delivery*
• Own and manage the product backlog, ensuring work is clearly defined, prioritized, and aligned to business outcomes
• Translate business needs and stakeholder requests into structured requirements, user stories, and acceptance criteria
• Partner with engineering and design to ensure requirements are well understood and delivered with quality
• Facilitate sprint planning, backlog refinement, and day-to-day delivery execution to keep the team on track
• Identify and manage dependencies, risks, and scope changes throughout the delivery lifecycle
• Leverage data, user feedback, and team insights to continuously improve the product
• Bring an AI-forward mindset to your daily work, using tools like Claude to accelerate documentation, research, and analysis
• *Collaboration & Communication*
• Build and maintain strong relationships with client stakeholders, serving as a trusted partner in delivery
• Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences
• Facilitate working sessions, requirement discussions, and decision-making forums with clients and delivery teams
• *Leadership & Influence*
• Take full ownership of product delivery responsibilities end-to-end and follow through with consistency
• Frame requests in terms of user and business outcomes, not just features
• Contribute to a positive, high-performing team environment through reliability, clarity, and good judgment
• What you’ll bring
• 3+ years of experience in product management or product ownership
• Strong understanding of agile delivery practices and product ownership responsibilities
• Experience writing requirements, user stories, and acceptance criteria for cross-functional delivery teams
• Experience working directly with clients or external stakeholders
• Strong communication skills across technical and non-technical audiences
• Analytical approach to decision-making using data and user insight
• Proficiency with product and delivery tools (e.g., Jira, Confluence, Miro)
• Demonstrable usage of AI tools to enhance productivity and product work (e.g., Claude)
• Experience in a consulting or agency environment is a plus
• Helpful extras and unique skills
• Exposure to AWS services (Bonus: AWS Bedrock, ECS, DynamoDB)
• Experience with Twilio or similar communication platforms
• Awareness of AI/LLM-based products or voice interfaces
• You’ll do well here if you are
• A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
• A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
• Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
• Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
• Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
• All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
• Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
• Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.