Product Manager

Role overview

Responsibilities

• Champion a customer-focused culture and leverage bank relationships, systems, and knowledge to deepen client relationships.
• Drive backlog maintenance and execution with partners across commercial banking, business banking, adjudication, policy, engineering, and operations.
• Lead customer discovery and use qualitative and quantitative data to identify opportunities for the backlog.
• Join customer interviews and user testing to define pain points and test ideas, features, and designs.
• Write user stories, participate in sprint planning and reviews, and support scrum-team decisions.
• Work with design, engineering, and business partners on solutions.
• Monitor KPIs with analytics, including sales-funnel performance, application starts, completions, and conversions.
• Translate stakeholder requirements into products and journeys and manage expectations through communication.
• Present progress, demos, and backlog priorities to executive stakeholders and steering committees.
• Consider bank risk appetite and culture in decisions and maintain required operational, compliance, AML/ATF, sanctions, and conduct controls.
• Promote a high-performance and inclusive work environment.

Qualifications

• At least four years of experience in financial services or building digital products, particularly nCino or Salesforce.
• Experience with nCino or Salesforce is listed; the posting also identifies previous experience with either platform.
• Experience managing a technology product or digital journey end-to-end, from inception to delivery.
• Strong problem-solving, organizational, technical, analytical, and communication skills; ability to influence stakeholders at all levels.
• Curiosity and an experimental mindset for innovation amid uncertainty.
• Knowledge across multiple functional areas, such as product management, consulting, Agile/Scrum, engineering, UX/UI design, sales and marketing, or finance.
• Engineering, computer science, or business degrees are listed.

Location

• The posting lists Toronto, Ontario, Canada; it does not specify a workplace arrangement.

Application

• Candidates must apply online to be considered.