Product Manager – SaaS Hosting & Deployment Platform

Overview

Product Manager

• to own the lifecycle of customer environments—from provisioning and deployment to monitoring, partner tooling, and cost-efficient scaling.
• You will work with Engineering, SRE, Implementation teams, and partners to build the internal and partner tooling that powers Sana’s managed SaaS hosting at enterprise scale.
• You will support hundreds of enterprise B2B tenants hosted on Azure, working with dozens of implementation partners and managing thousands of deployments per year across complex ERP-integrated ecommerce environments.
• This role owns the product strategy for tenant lifecycle automation, partner tooling, and managed hosting capabilities.
• What you'll get:
• A hybrid working model - 3 days from the office, 2 days from home;
• Up to 8 weeks “work from anywhere” per year;
• A global and customized team onboarding program (9,1/10 rated by previous new hires);
• Weekly lunch on us (toasties, sandwiches, salads).

Job Description

• What you'll be doing:
• Own the roadmap for tenant lifecycle management (provisioning, deployment, upgrades, rollback, cloning).
• Define and improve partner tooling for implementations, migrations, and environment access.
• Productize hosting capabilities (environment tiers, SLAs, observability, performance options).
• Drive automation of deployment orchestration and release management.
• Partner with SRE and Engineering to improve reliability, scalability, and cost efficiency.
• Define KPIs (deployment lead time, environment uptime, MTTR, hosting cost per tenant).
• Work with Customer Success and Implementation teams to reduce onboarding effort and improve time-to-go-live.
• Contribute to improvements of our tooling ecosystem (Azure, Kubernetes, CI/CD, monitoring).
• Ensure security, compliance, and auditability in partner and internal tooling.

Qualifications

• What you'll bring:
• 5+ years Product Management in SaaS infrastructure, DevOps tooling, hosting, or internal platforms.
• Experience with cloud platforms (Azure preferred), containerized deployments, CI/CD pipelines.
• Experience supporting implementation partners or enterprise customer onboarding.
• Ability to translate SRE and engineering needs into product strategy.
• Strong understanding of SaaS operations metrics (SLO, uptime, cost per tenant, deployment lead time).
• Nice to have:
• Experience in ERP-integrated SaaS or ecommerce platforms.
• Experience with partner ecosystems or implementation tooling.

Additional Information

• Who we are:
• So, what does it mean to be a part of the Sana Commerce team?
• At Sana Commerce, our values guide how we work, collaborate, and drive success.
• **Champions of Our League.**
• "We deliver lasting success, balancing quick wins and long-term value." We take pride in our unique product and extensive B2B knowledge and continuously strive to improve.
• No matter our role, we bring value every day, helping our customers and partners succeed.
• **Supercharge Our Customers.**
• "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed." Our customers are at the heart of everything we do.
• We go beyond solutions, providing the tools and support they need to grow.
• **Determined to Grow.**
• "We embrace challenges, growing and raising the bar for ourselves and our industry." We take on challenges, seek feedback, and keep learning.
• Every setback is a chance to improve and move forward.
• **Bold Together.**
• "We dare to be bold because we have each other’s back." We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job description