Product Manager – Insurance Technology
Key Skills for This Role
Full Job Posting
Required Qualifications
- 7+ years of progressive experience as a Product Owner, Product Manager, Business Product Lead, or similar role delivering software or digital products.
- Demonstrated success defining product direction and delivering products or capabilities that users value and adopt.
- Strong knowledge of the insurance industry and familiarity with insurance operations and terminology, including policies, endorsements, renewals, claims, underwriting, premiums, exposures, client servicing, billing, accounts receivable, accounts payable, and financial transactions.
- Proven ability to translate complex business needs into clear user stories, acceptance criteria, process flows, business rules, and functional requirements.
- Hands-on experience managing and prioritizing a product backlog within an Agile or Scrum delivery environment.
- Experience facilitating discovery, requirements, process-mapping, training, or decision-making sessions with business users and leadership.
- Excellent written, verbal, facilitation, presentation, and stakeholder-management skills, with the ability to communicate effectively with executives, business teams, engineers, QA professionals, and subject-matter experts.
- Strong analytical, problem-solving, prioritization, and decision-making skills.
- Working knowledge of data mapping, transformation rules, APIs, error handling, exception management, and retry mechanisms.
- Self-directed ownership, sound judgment, attention to detail, and a consistent record of timely delivery with limited supervision.
- Working proficiency with AI Tools, Microsoft Word, Excel, PowerPoint, and Visio or comparable productivity and process-mapping tools.
Preferred Qualifications
- Experience in insurance brokerage or with commercial insurance technology and workflows.
- Familiarity with policy administration, CRM, document management, finance, billing, or client-servicing platforms.
- Experience with Azure DevOps or Jira, Salesforce, Sagitta, and related integration or data flows.
- Working knowledge of data mapping, transformation rules, APIs, error handling, exception management, and retry mechanisms.
- Ability to use SQL or comparable query tools for data validation and analysis.
- Technical background or hands-on exposure to software development, web technologies, data platforms, or systems integration.
- Relevant product, Agile, Scrum, business analysis, insurance, or project management certification.
- What Success Looks Like
- Business Value: Roadmap and backlog investments connect to measurable business outcomes.
- Delivery Readiness: Teams receive clear, prioritized, testable requirements with timely decisions.
- User Adoption: Users participate, adopt released capabilities, and provide actionable feedback.
- Product Quality: Solutions meet functional expectations and improve through evidence and learning.
Responsibilities
- Product Strategy, Vision, and Value
- Define and communicate product vision, strategy, roadmap, and measurable outcomes aligned with business priorities.
- Partner with business leaders and users to understand goals, operating processes, pain points, and opportunities.
- Evaluate product ideas based on customer impact, business value, cost, risk, technical feasibility, return on investment, and build-versus-buy considerations.
- Build stakeholder alignment around product priorities, trade-offs, and release decisions.
- Monitor product adoption, performance, and business outcomes to guide ongoing enhancements.
- Discovery, Process, and Requirements
- Lead discovery workshops and working sessions with business leaders, subject-matter experts, users, architects, developers, data teams, UX, and QA.
- Document current-state and future-state workflows, business rules, data needs, integrations, exceptions, dependencies, and control requirements.
- Translate product strategy and stakeholder needs into epics, features, user stories, acceptance criteria, process maps, and supporting documentation.
- Break complex requirements into appropriately sized, testable backlog items while maintaining an end-to-end view of the product and user journey.
- Identify unclear, conflicting, or missing requirements and drive timely decisions.
- Leverage AI-powered tools and technologies to improve product discovery, requirements definition, backlog management, stakeholder communication, and decision-making.
- Backlog and Agile Delivery
- Own, refine, and prioritize the product backlog based on business value, customer impact, risk, urgency, dependencies, and team capacity.
- Ensure backlog items are clear, testable, and ready for development.
- Participate actively in Agile ceremonies, including backlog refinement, sprint planning, daily collaboration, sprint reviews, and retrospectives.
- Partner with engineering to evaluate solution options and make informed scope and sequencing decisions.
- Accept completed work against agreed acceptance criteria and intended business outcomes.
- Stakeholder Leadership and Change Adoption
- Act as the voice of the user and a trusted advisor to business stakeholders.
- Facilitate product demonstrations and feedback sessions throughout development.
- Communicate product status, priorities, decisions, risks, dependencies, and expected value to executive, business, and technical audiences.
- Support user acceptance testing, training, release readiness, communications, and post-launch support.
- Build relationships across business lines, platform teams, vendors, and other Product Owners to coordinate shared capabilities and dependencies.
- Quality, Data, and Continuous Improvement
- Partner with QA and business testers to define expected behaviors, support test planning, review results, and resolve functional questions.
- Analyze data flows, data quality, integration behavior, and exception scenarios.
- Use qualitative and quantitative evidence to assess product effectiveness and validate assumptions.
- Promote standards for usability, accessibility, security, reliability, maintainability, and operational readiness.
About Delan Associates, Inc
Provides engineering and professional services to government agencies.
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