Technical Product Support #025

Experience

• A minimum of 7 years of high-tech industry and/or IT work experience in product engineering, development and support functions. Experience with managing teams and projects in multiple technological and business environments.
• Breadth:
• Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex issues/projects as a technical leader and the subject matter expert. Frequently reports to a corporate senior level software development executive, research and development executive, sales executive or Chief Technology Officer.
• JOB FAMILY: TECHNICAL PRODUCT SUPPORT
• Job Title: Technical Product Support Analyst
• Job#: 8610
• General Characteristics
• Responsible for providing post-sales technical product support. This includes, but is not limited to, analyzing customers’ business needs and developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions to meet customer needs and implementing client solutions. May act as a primary point of contact between customer’s technical staff and the enterprise’s development/ engineering organization. Serves as technical consultant to the sales team and must have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise’s products.
• Dimensions Education:
• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• A minimum of 4 years of high-tech industry and/or IT work experience in product engineering, development and/or support functions.
• 0 to 1 year of related high-tech industry and/or IT work experience.