Product Manager - Event Experiences

The Opportunity

Key Responsibilities

• Own the product vision and roadmap for the Event Experience product cluster, focused on Cvent, SpotMe and related capabilities.
• Design and improve end-to-end attendee journeys across in-person, virtual and hybrid formats.
• Lead evaluation, governance and deployment of attendee-facing AI capabilities.
• Partner with stakeholders to capture demand, prioritise the backlog and translate requirements into user stories and rollout plans.
• Run discovery, pilots and controlled rollouts for new attendee experience capabilities.
• Define governance, standards and guardrails for attendee-facing platforms.
• Measure and improve outcomes through KPIs such as registration conversion, attendance and engagement.
• Lead supplier collaboration and integration alignment for attendee-facing technologies.

Skills and Attributes for Success

• Strong product management fundamentals including vision, discovery, prioritisation, roadmap development, backlog management and value measurement.
• Experience with attendee-facing event technology platforms such as Cvent Registration, Attendee Hub or SpotMe.
• Strong understanding of user experience principles and translating needs into product requirements.
• Integration and data literacy covering platform dependencies, attendee data flows, privacy and reporting.
• Ability to influence without authority across a global, matrixed organisation.
• Excellent communication and enablement skills.
• Strong stakeholder, supplier and customer success skills with analytical decision-making.

Qualifications

• Relevant experience in product management, product ownership, customer success, digital experience or technology-enabled services.
• Preferably in a complex enterprise, events, SaaS or marketing technology environment.
• Ideally hands-on experience with the Cvent suite of products, SpotMe, or similar event experience platforms.

Compensation

• The base salary range for this job in all geographic locations in the US is $120,000 to $224,400.
• The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $144,000 to $255,000.
• Other geographies follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.

What We Offer

• Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans.
• A wide range of paid time off options and a flexible vacation policy.
• Time off for designated EY Paid Holidays, Winter/Summer breaks and Personal/Family Care.

Workplace Model

• Team-led and leader-enabled hybrid model.
• Most people in external, client serving roles work together in person 40-60% of the time over the course of an engagement, project or year.

About EY

Application Notes

• EY accepts applications for this position on an on-going basis.