Product Manager - Customer Experience

About UMO

About the role

Product ownership and research

• Understand customer needs, trust, and behavior across crypto and fiat.
• Design a coherent app experience across onboarding, everyday crypto use, and upcoming fiat features.
• Plan and run research, interviews, and UX/usability tests; convert qualitative and quantitative insights into product decisions.
• Define and continuously improve onboarding conversion, activation, retention, and CSAT/NPS through experiments and iteration.

Delivery and collaboration

• Align journeys with Compliance and Risk requirements while minimizing unnecessary friction.
• Partner with Design, Engineering, Operations, and Marketing to ship, measure, and iterate on core product features.
• Use AI tools such as Cursor and Claude for research synthesis, product specifications, and journey mapping.

Experience and expertise

• Four or more years of product management experience, including at least two years in B2C fintech with a mobile-first product.
• Hands-on crypto product experience and understanding of wallets, custody, on-chain transactions, and retail crypto users.
• Track record of measurable improvements to user experience and metrics such as conversion, activation, or retention.
• Practical user research, qualitative interview, and UX/usability testing experience.
• Strong data skills in funnel optimization, cohort analysis, A/B testing, and event tracking.
• Understanding of regulated onboarding frameworks and compliance boundaries in financial products.

Working style and language

• Able to manage delivery expectations and own end-to-end problems autonomously.
• Fluent spoken and written English for communicating product vision and aligning cross-functional global teams.

Bonus experience

• MENA or emerging-market retail user knowledge is a bonus.
• Experience with AI-powered consumer app features, such as financial assistants, hyper-personalization, or LLM-based flows, is a bonus.
• Experience building intuitive products for first-time crypto users is a bonus.

Work environment and benefits

• Offices and local teams are listed in Lisbon, Dubai, Kyiv, and Lviv, with openness to remote work for the right fit.
• Benefits include annual leave, paid sick leave, public holidays, a recharge week after the first year, hardware, a home office stipend, and a learning budget.
• The employer describes an accelerated path toward executive-level leadership and significant product ownership.