Product Manager - CRM

About This Role

Job description:

About the Company:

At Almosafer Travel & Tourism Co, we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region. 

About the Role:

The Product Manager is responsible for gathering and challenging business requirements and translating them into solutions with the guidance of our Head of Salesforce Product. The Product Manager has experience implementing Salesforce.com functionality and acts as a knowledgeable liaison between business stakeholders and developers.

The role requires close collaboration with business stakeholders, implementation teams, integration/development teams, and quality assurance teams to ensure successful delivery and continuous enhancement of the Salesforce ecosystem.

Responsibilities:

• Act as a consultant to the business with advanced knowledge of Service Cloud, Sales Cloud, and Salesforce Community
• Translate business requirements into user stories and well-architected solutions that leverage Salesforce platforms and products
• Provide detailed level-of-effort estimates and articulate benefits and risks of proposed solutions
• Collaborate with and manage Salesforce Developers to define appropriate technical strategies and designs
• Stay up to date with new Salesforce products, releases, and technical capabilities
• Work closely with cross-product teams to understand the impact of broader initiatives on Salesforce
• Lead daily stand-ups and manage backlog grooming processes
• Coordinate with business and technical teams to ensure smooth project and enhancement delivery

Profile Requirements:

• B.S. Degree in Computing or a related field with at least 5 years of overall professional experience, including a minimum of 3 years in Product Management and 2 years as a Salesforce Developer and/or Software Engineer
• Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder (Salesforce Service Cloud Consultant certification is desirable)
• Domain experience in IT / CRM with strong knowledge of Salesforce Service Cloud, Sales Cloud, and Experience Cloud environments
• Hands-on experience with declarative functionality, Flow, Triggers, APEX, Lightning Web Components (LWC), Aura Components, migration tools, and SOQL
• Experience working in Agile environments using Jira and Confluence, including large call center implementations
• Travel and tourism industry experience is desirable
• Proficiency in Arabic and English with the ability to manage multiple initiatives in a fast-paced environment

Being You @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.