Product Manager, Commercial Programs

Role overview

Work arrangement

• Hybrid position based at the Surrey, BC head office; candidates outside current office locations may also be considered.

Compensation

• Expected hiring range is $80,000 to $100,000 based on a 35-hour work week; offered salary depends on qualifications, experience, market conditions, and internal equity.
• An annual short-term incentive program is also offered.

Qualifications

• Bachelor’s degree in business or a related field and 3+ years of experience in commercial insurance, product development, underwriting, or a related area.
• Strong commercial insurance product knowledge, including coverages, policy wordings, underwriting considerations, and pricing fundamentals.
• Business acumen and ability to translate complex requirements into clear product solutions.
• Experience combining stakeholder input, research, and analysis into recommendations and requirements.
• Comfort with insurance programs, delegated authority arrangements, and the product lifecycle.
• Analytical, detail-oriented, and able to balance commercial, operational, underwriting, and customer considerations.
• Strong communication and technical aptitude; able to collaborate across business and systems teams, contribute to technical discussions, and manage priorities independently.

What you will do

• Partner with stakeholders to understand business needs, opportunities, and requirements for commercial insurance programs and products.
• Combine stakeholder input, commercial insurance expertise, and market research to define business requirements and product solutions.
• Shape and enhance products, including coverages, policy wordings, documentation, workflows, and distribution considerations.
• Collaborate with Underwriting, Broking, Claims, Pricing, Experience, Marketing, and IT on competitive, profitable, and sustainable solutions.
• Research competitors, market trends, and emerging opportunities to inform product strategy, enhancements, and future program development.
• Partner with technical and systems teams on implementation, contributing business context and solution input.
• Monitor product performance and support launches and enhancements through analysis, testing, training, issue resolution, and stakeholder communication.

Learning and benefits

• The employer describes an open and flexible workplace, learning and growth opportunities, autonomy, health and wellness rewards, Values Days, and paid Volunteer Days.
• Financial assistance is available for approved work-related training and development leading to certification, as well as professional development programs.