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Product Manager

Ford Motor Company
Chennai, IND
Full-time
Senior · 9+ years experience
Hybrid
Discovered 1 weeks ago
JIRARallySalesforceSales CloudMarketing CloudService Cloud

Full Job Posting

Responsibilities

  • Looking for 9+ years of IT experience, including at least 5+ years as a Product Manager, Technical Product Owner in a Salesforce environment
  • Product Strategy & Backlog
  • Own, prioritize, and groom the product backlog, translating business priorities into a clear roadmap and delivery plan.
  • Align quarterly features with commercial and revenue goals while balancing technical debt, infrastructure maintenance, and architecture improvements.
  • Lead Program Increment planning and coordinate dependencies across teams.
  • Agile Delivery & Release Management
  • Partner with diverse stakeholders to clarify unstructured or ambiguous needs and shape them into structured technical blueprints and prioritized epics.
  • Translate business requests into detailed technical specifications, user stories, architecture diagrams, and clear acceptance criteria
  • Lead cross-functional engineering teams using Scrum, Kanban, and established SDLC practices.
  • Facilitate sprint planning, daily standups, and retrospectives in an enterprise agile environment.
  • Coordinate release cycles and user acceptance testing (UAT); validate releases, troubleshoot production issues, and support reliable delivery.
  • Promote sound DevOps practices, CI/CD pipelines, version control, and enterprise release management.
  • Salesforce Architecture & Governance
  • Collaborate with Salesforce Architects to assess design trade-offs, including configuration versus customization.
  • Apply practical knowledge of Salesforce data modeling, security and sharing rules, Flows, reporting dashboards, and developer workflows.
  • Innovation & AI
  • Identify opportunities for Proofs of Concept (PoCs) using Salesforce features, AppExchange packages, and modern automation frameworks.
  • Define strategies for AI-enabled solutions, including predictive analytics and process automation using Salesforce Agentforce frameworks.
  • Monitor Salesforce releases and evaluate capabilities such as Data Cloud, AI/Einstein, Flow enhancements, IVI, and WhatsApp to address business needs.
  • Service Improvement & Reliability
  • Experience coordinating UAT, validating releases, troubleshooting production issues, and improving quality and reliability
  • Apply incident, problem, change, release, and service-level management practices.
  • Lead root cause analysis, track corrective actions, and drive continuous improvements in quality and reliability.
  • Independently manage day-to-day priorities, escalate risks appropriately, and follow through on delivery and issue resolution
  • Salesforce Domain Expertise & Tools
  • In-depth knowledge of Salesforce products and capabilities, including Sales Cloud, Marketing Cloud, Service Cloud, and Agentforce
  • Practical understanding of Salesforce data modeling, security and sharing rules, Flows, reporting dashboards, and developer workflows
  • Strong command of Scrum, Kanban, Jira, Confluence and enterprise release management tools
  • Understanding of event-driven architectures, REST and SOAP APIs, and data deduplication methodologies
  • Leadership & Collaboration
  • Stakeholder management: Communicate technical constraints clearly to non-technical business leaders and explain business needs to technical teams.
  • Influence without authority: Align engineering resources and lead cross-functional transformation efforts.
  • Cross-functional collaboration: Act as a liaison among business product managers, enterprise architects, peer product teams, legal, data engineers, and other stakeholders.
  • Mentorship: Guide junior Product Managers, and peers on Salesforce best practices, execution strategy, and product management methods
  • Feature advocacy: Stay current with Salesforce releases and identify capabilities that can solve business problems or create new opportunities

Qualifications

  • Bachelor’s degree or equivalent combination of relevant education and experience
  • 5+ years of working in Agile/Scrum methodologies with tools like JIRA/Rally
  • Deep understanding CRM/Salesforce architecture (Sales Cloud, Marketing Cloud, Multi-tenancy, Mulesoft APIs/Integrations, Agentforce, batch data ingestion, etc.
  • 9+ years of Product Management experience, with at least 5+ years specifically focused on the Salesforce/CRM ecosystem
  • Even better, you may have
  • Master’s degree in Computer Science, Engineering, Information Systems, or a related field
  • Exceptional verbal and written communication skills, with a proven ability to articulate the ‘how’ and ‘why’ behind technical decisions to both technical and non-technical audiences. You can navigate complex stakeholder landscapes and build consensus around platform priorities
  • Salesforce Certifications: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Certified Scrum Product Owner (CSPO) or Agile Certified Professional (PMI-ACP) are a significant plus
  • DevOps Knowledge or experience with Salesforce DX and automated testing frameworks (e.g., Copado, Jenkins)

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