Product Manager

About the Role

Responsibilities

• Work with stakeholders to understand business objectives, challenges, and desired outcomes.
• Analyze current business processes, systems, and operating models and define future-state processes and models.
• Facilitate workshops and requirements-gathering sessions.
• Produce process maps, business requirements, and impact assessments.
• Assess risks, dependencies, costs, expected benefits, business cases, and implementation plans.
• Lead cross-functional business and technology initiatives from inception through implementation.
• Develop delivery plans, coordinate activities across teams, and manage risks, issues, and dependencies.
• Provide reporting to senior stakeholders, escalate risks and decisions, and drive stakeholder accountability.
• Develop change and adoption plans and prepare the organization for upcoming changes.
• Lead stakeholder engagement, communication planning, resistance management, and training coordination.
• Redesign and improve operational processes, reducing manual effort, duplication, and inefficiency.
• Track success criteria, adoption, and operational performance and recommend corrective actions to achieve business value.

Essential Requirements

• Experience leading business transformation initiatives.
• Strong business analysis and requirements-gathering skills.
• Proven project or programme management experience.
• Experience delivering organisational change and driving adoption.
• Process mapping and process improvement experience.
• Excellent stakeholder management, facilitation, and workshop leadership skills.
• Ability to influence and challenge constructively at all levels.
• Strong written and verbal communication skills.
• Ability to work across multiple initiatives simultaneously.
• Evidence of delivering measurable business improvements.

Desirable Experience

• Experience in healthcare, e-commerce, retail, distribution, or logistics.
• Experience in a PE-backed or high-growth organisation.
• Familiarity with Lean, Six Sigma, or process improvement methodologies.
• Knowledge of change management approaches such as ADKAR or Prosci.
• Experience delivering technology-enabled transformation programmes.
• Exposure to ERP, data, CRM, or operational platform implementations.

Benefits

• Company pension and annual performance bonus.
• 25 days of holiday plus bank holidays, increasing with service.
• Staff discount, staff social events, Health Assured EAP, and Birthday Off Perk.

Location

• Location is the London office with hybrid working.