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Product Designer

AvocaNew York, KSA5 days agoMid-Senior
Mid-Seniorfulltime

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

Skills

User Experience (UX)User Interface (UI)Prototyping

About This Role

Overview

******About Avoca******

Avoca is transforming how home service companies engage with their customers.

Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.

We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.

With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

******About Avoca******

Avoca is transforming how home service companies engage with their customers.

Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.

We’ve expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC.

In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and grew 10x in 2025.

With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors.

Every hire here has an immediate and visible impact.

****The Role****

We’re looking for a

Product Designer

  • to help shape the core Avoca product experience end-to-end.
  • You’ll work closely with Product, Engineering, and Go-To-Market teams to design intuitive, scalable workflows for complex, high-impact use cases.
  • This is a high-ownership role where you’ll influence product direction, not just execution.
  • You’ll be responsible for turning ambiguity into clarity and shipping experiences that customers rely on in mission-critical moments.
  • This role is ideal for a designer who thrives in fast-moving environments and wants real product impact.
  • ****What You’ll Do****
  • Design end-to-end product experiences across Avoca’s core platform, from early concepts to polished execution
  • Partner closely with Product Managers to define problems, explore solutions, and ship impactful features
  • Translate complex workflows and AI-driven systems into intuitive, user-friendly interfaces
  • Conduct user research, usability testing, and customer interviews to inform design decisions
  • Create wireframes, prototypes, and high-fidelity designs that clearly communicate intent to Engineering
  • Collaborate with Engineering to ensure high-quality implementation and iteration post-launch
  • Help establish and evolve Avoca’s design system, patterns, and UX standards
  • Balance speed and quality in a fast-paced, high-growth environment
  • ****What You’ll Bring****
  • 3–6+ years of experience as a Product Designer on B2B SaaS products
  • Strong portfolio showcasing end-to-end product thinking and shipped work
  • Experience designing complex workflows, dashboards, or enterprise tools
  • Strong UX instincts paired with solid visual design skills
  • Comfort working cross-functionally with Product, Engineering, and stakeholders
  • Ability to take ambiguous problems and turn them into clear, usable solutions
  • Bonus: Experience with AI-powered products, vertical SaaS, or enterprise platforms
  • ****Who You Are****
  • Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
  • Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
  • Autonomous, self-directed, and comfortable working with ambiguity.
  • A proactive and effective communicator.
  • You are collaborative, organized, and efficient.
  • Eager to work in person at our NYC office full time.
  • ****Why Avoca****
  • At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity.
  • We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
  • ****Why Avoca****
  • At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity.
  • We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Compensation

Range: $160K - $270K

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