Process Engineer [AQ-25549]
Role Overview
Process Engineer role with a utility provider focused on process optimization, digitization and automation.
The role supports operational efficiency, regulatory compliance, service quality and preparation for a digital-first operating model.
Key Skills for This Role
Full Job Posting
Opportunity
Process Engineer role with a utility provider focused on process optimization, digitization and automation.
The role supports operational efficiency, regulatory compliance, service quality and preparation for a digital-first operating model.
What you will do
- Discover processes through interviews, shadowing, workshops and data reviews.
- Create BPMN 2.0 process maps using established modelling standards.
- Produce SIPOCs, RACIs and standard operating procedures and contribute to process hierarchies.
- Analyse performance, operational data, risks, pain points and inefficiencies.
- Support root cause analysis, bottleneck assessments and operational diagnostics.
- Present findings to analysts, architects and business stakeholders.
- Identify process optimization, digitization and automation opportunities.
- Prepare processes for automation through standardization, waste reduction and stronger controls.
- Handover process artefacts and requirements to automation teams.
- Maintain governed, accurate documentation and ensure it reflects regulatory and compliance obligations.
- Participate in workshops and walkthroughs with operational teams to align on process changes.
Must-have qualifications and skills
- Strong process analysis and modelling knowledge, including BPMN 2.0 proficiency.
- Analytical ability to identify issues and improvement opportunities and translate processes into clear documentation.
- Communication and facilitation skills for engaging stakeholders at all levels.
- Awareness of automation technologies and their strategic role in optimization.
- Organization, time management and attention to detail.
- Proficiency with process mapping tools such as Visio, ARIS, Miro/Mural or Process Advisor.
- Understanding of KPI frameworks, SLAs, process controls, risk mitigation, audit readiness and relevant regulation.
- Practical experience in process analysis, business analysis or process improvement.
- Ability to work across business units and manage concurrent tasks; willingness to travel to sites as required.
Preferred experience and tools
- Lean Six Sigma Yellow Belt certification is a bonus.
- BCS or IIBA analysis certification is a bonus.
- Digital or automation initiative experience is a bonus.
- Familiarity with ArcGIS, Workday, ServiceNow or SAP BusinessObjects is a bonus.
- Awareness of Power Automate, ServiceNow RPA and Alteryx is sought.
About the employer
The client is a utility provider investing in process optimization, digitization and automation.
Aquent Talent connects talent with organizations and offers eligible talent benefits and online training.
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