Process Engineer [AQ-24808]

Role overview

Process discovery and improvement

• Conduct interviews, shadow operational teams, facilitate workshops, and review data to discover processes.
• Create BPMN 2.0 process maps, SIPOCs, RACIs, SOPs, and process hierarchy documentation.
• Analyze performance, risks, pain points, inefficiencies, and operational data; support root-cause and bottleneck analysis.
• Identify opportunities for optimization, digitization, and automation, and prepare processes through standardization, waste reduction, and stronger controls.
• Present findings to stakeholders and collaborate with automation teams on handover of process artifacts and requirements.
• Maintain governed documentation that meets quality and regulatory requirements; participate in walkthroughs and feedback sessions.

Must-have qualifications

• Strong understanding of process analysis and modeling, including BPMN 2.0, plus practical process, business analysis, or process improvement experience.
• Proficiency with process mapping tools such as Visio, ARIS, Miro/Mural, or Process Advisor.
• Analytical skills; stakeholder communication and facilitation; ability to document complex processes clearly.
• Awareness of automation technologies, KPI frameworks, SLAs, process controls, risk mitigation, audit readiness, and relevant regulation.
• Organized, detail-oriented, able to manage concurrent tasks across business units, and willing to travel to sites as required.

Additional relevant knowledge

• Automation and digitization tools mentioned include Power Automate, ServiceNow RPA, and Alteryx.
• Lean Six Sigma Yellow Belt certification and BCS/IIBA analysis credentials are listed as bonus qualifications.