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Problem Manager| Thane

CSB Career Site
Thāne, IND
Full-time
Manager · 8–10 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Experience: 8 to 10 years
  • Qualifications: Graduation (Any Specialization)/Post Graduation (Any Specialization)
  • 8 to 10 years
  • Graduation (Any Specialization)/Post Graduation (Any Specialization)

Responsibilities

  • Proactively focus, across tower and across discipline, on Problem Management owned issues to identify incident and problem trends.
  • Communicate with technology owners and facilitate plans of attack to ensure the reduction of potential problems in the environment and associated risk to the business.
  • Eliminates defects and noise that consume considerable staff resources and provides clarity and methodologies which shorten time to remediate any discovered defects in process or infrastructure.
  • Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts, and noise in the environment.
  • Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels.
  • Manage the Root Cause Analysis process working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.

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