Pro Shop Attendant

Trump International Golf Club Dubai

Pro Shop Attendant

Job Purpose

Key Responsibilities

• Deliver outstanding service throughout the member and guest golf journey, including bag drop, staging area, driving range, starter, and marshal support.
• Process green fees, retail purchases, and member/guest billing using the POS system.
• Reconcile daily tee sheets, perform check-ins, collect payments, and resolve billing discrepancies.
• Promote golf activities, events, and club services.
• Maintain a clean, organised, and well-stocked Pro Shop, assisting with merchandising, pricing, and product displays.
• Follow opening and closing procedures and maintain safe working practices.
• Respond to telephone enquiries, assist with tee time bookings, and provide information on course conditions, handicapping, and golf operations.
• Maintain daily player and cart records and participate in ongoing product knowledge training.

Qualifications & Experience

• Passion for delivering exceptional customer service.
• Friendly, professional, and confident communication skills.
• Strong organisational skills with excellent attention to detail and a willingness to learn.
• Reliable with a positive, team-oriented attitude.
• Previous customer service experience (6–12 months), ideally within golf, hospitality, or leisure, is preferred but not essential.