Private Bank - Client Lifecycle Management, Associate

Overview

About the role

• Client Lifecycle Management is a key first line of defense within a business line from a service and risk management perspective.
• The role holder will work closely with the local Front Office team (Business Head, Team Heads, Relationship Managers (RM), Client Service Executives), Compliance, Legal, Anti Financial Crime (AFC) and Business Management Team.
• In addition, the role holder will work with the stakeholders (including CLM, Operations, Compliance and AFC) at the relevant Booking Centers, mainly Switzerland.
• Your key responsibilities:
• Responsible for end to end on-boarding new clients and support KYC periodic/event driven review of existing clients in a high quality and timely manner.
• Liaise effectively with client-facing teams (local & Booking Centre); provide strategic guidance as needed around preparation of client documentation, account opening policies, processes and KYC/AML standards.
• Conduct full due diligence with respect to new and existing relationships for the enforcement of controls associated with Know Your Client (KYC) governing documentation for various account types individuals, legal entities and Anti Money Laundering (AML) regulatory requirements.
• Conducting research on new and existing clients, obtaining information from public sources, screening natural persons/entity names against sanctions, adverse news and politically exposed person lists (PCR/Lexis Nexis).
• Collect and verify/corroborate KYC/AML related documentation to perform required regulatory screening. Escalate due-diligence findings to Senior Management and Compliance/AFC where applicable.
• Central point of contact for the Front Office and internal stakeholders (Documentation Unit, AFC/Compliance, Legal and Middle Office Operations) concerning client on-boarding queries and status updates until final client adoption/review locally and at the respective Booking Centers.
• Preparation of comprehensive account opening pack for Business/Compliance/AFC sign offs.
• Handle/oversight of account maintenance activities, passport expiry, and documentation deferral tracking until resolution.
• Maintain DB DIFC Client database with on boarding details.
• Support Business management Team in Regulatory Reporting and Reconciliation of client list with booking centers on a quarterly basis.
• Remain current and thorough on operational processes, services and Firm s systems/applications as applicable in DB DIFC and Booking Centers.
• Ensure adequate support is rendered during regulatory and internal audits.
• Complete remediation/other projects as and when applicable within the stipulated deadlines.
• Highlight any suspicious activity to Head of Business/Business Manager/Office Manager in a timely manner.
• What we look for:
• Motivated professional who like to work in a team, have excellent interpersonal skills and willingness to learn.
• Your skills and experience:
• Education
• : Bachelor degree in economic or financial a must - Master degree a plus.
• Experience
• : 3 to 10 years of experience in Client Onboarding / CLM position in an International Private Bank.
• Language
• : Fluent English & Arabic skills

• MS Office Proficiency

• : Advanced skills in using Excel/PowerPoint/Word
• Communication Skills
• : Excellent written and verbal communication skills for interacting with diverse stakeholders.
• Interpersonal Skills
• : Ability to build relationships, work effectively in teams, and collaborate with others across different locations.
• Problem-Solving Skills
• : Ability to identify and solve problems, often under pressure.
• Time Management
• : Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Adaptability
• : Willingness to learn new skills and adjust to changing priorities and situations.
• Analytical skills:
• Superior analytical skills (including data analysis) as well as being detail-oriented on both strategy and execution.
• Regulator:
• Knowledge of DFSA Client Classification Requirements preferable