Principal Technical Business Analyst- Retail Strategy

Role overview

Client leadership and scope

• Lead complex client engagements and ensure business requirements align with value for the client and Toshiba.
• Build trusted client and project-team relationships; conduct interviews, surveys, and workshops to understand business needs and drivers.
• Advocate for core product functionality, manage scope changes, and define and document project scope.

Requirements and delivery

• Analyze and document complex requirements, including edge cases and system impacts, and maintain clear client- and product-facing documentation.
• Use approved AI tools to draft or refine requirements and user stories; validate generated content and remain accountable for deliverables.
• Manage client backlogs, priorities, gaps, and feature milestones; monitor progress and support development teams.
• Review and approve test cases and scenarios, execute UAT, and research client questions using systems, documentation, AI tools, or subject-matter experts.

Team and department leadership

• Direct, mentor, and review business analysts' work; establish analysis approaches, delegate requirements work, and coach analysts.
• Lead BA process improvements and special projects, and support change management within the BA team and Professional Services.

Required qualifications

• 12 or more years of experience as a Technical Business Analyst.
• Extensive experience with software development teams and projects.
• Strong retail knowledge and a solid technical background.
• Experience in Agile software development; understanding of traditional waterfall methodologies.
• Excellent communication, analytical and logical problem-solving, collaboration, leadership, and mentoring skills.

About the organization