Director, Security Suite Product Management

Responsibilities

• Portfolio Strategy & Business Ownership
• Own the Security Suite vision, portfolio strategy, roadmap, investment priorities and lifecycle across Loss Prevention, Produce Recognition, computer vision/video security, vision analytics and new use cases.
• Own portfolio business plans and performance across revenue, ARR, adoption, margin, pipeline, pricing/packaging and investment.
• Maintain market, competitive and customer insight and make clear recommendations on where to invest, accelerate, partner, reposition or rationalize.
• Product Management & Build Leadership –
• Lead the Security Suite Product Management function and establish a modern, hands-on product operating model.
• Drive customer discovery, problem definition, rapid prototyping and validation before significant engineering investment.
• Build PMs are expected to work directly with customers and Engineering from discovery through delivery.
• Product owns product outcomes, prioritization, scope and acceptance; partner with Engineering to establish executable commitments and manage trade-offs.
• Customer & Market Leadership
• Build deep relationships with retailers and maintain a strong Voice-of-the-Customer mechanism.
• Engage directly with loss prevention, store operations, technology teams and executives to validate direction and measure value.
• Represent Security Suite with customers, partners, analysts and industry forums, converting insight into scalable portfolio decisions rather than one-off requirements.
• Commercialization & Growth
• Own commercialization strategy in partnership with Sales and Technical Marketing.
• Define positioning, packaging, pricing, target segments, use-case economics and go-to-market strategy.
• Support strategic opportunities while building repeatable offerings that scale across customers.
• Drive expansion through additional use cases, locations, devices and capabilities to increase adoption and recurring software revenue.
• Cross-Functional Product Execution
• Connect Security Suite strategy to Engineering execution, Sales, Professional Services, Customer Success, Innovation and Portfolio Operations.
• high-level product requirements and desired outcomes, remain engaged through execution, and own product acceptance.
• Partner on major customer SOW1/product alignment and UAT while protecting the integrity and scalability of the core roadmap.
• Portfolio Performance & Leadership
• Build and develop a high-performing product team. Establish clear objectives and operating cadences, track portfolio performance, identify risks and opportunities, and communicate decisions and progress to executive leadership.
• Success measures include portfolio growth and ARR, adoption and expansion, gross margin, pipeline/conversion, customer value/ROI, product usage, roadmap outcomes, time from discovery to validated solution, customer satisfaction and retention.
• Perform other related duties as assigned.

Required Qualifications

• Bachelor's degree with 12+ years of relevant experience, or equivalent combination of education and experience.
• Proven product management leadership for enterprise software/SaaS products from discovery through commercialization and lifecycle management.
• Demonstrated ability to translate retailer/customer insight into product strategy, roadmap priorities, business cases, and measurable outcomes.
• Hands-on product leadership: customer discovery, rapid experimentation/prototyping, prioritization, scope trade-offs, and product acceptance.
• Strong business acumen with experience in pricing, packaging, revenue/ARR, adoption, margin, pipeline, forecasting, and investment decisions.
• Technical fluency across modern SaaS, APIs, cloud/edge architectures, AI/ML and computer vision sufficient to partner effectively with architects and engineering teams.
• Ability to lead cross-functional teams across Product, Engineering, Sales, Marketing, Services, Customer Success, Finance, and partners without relying solely on organizational authority.
• Strong executive communication and customer-facing skills; able to represent portfolio strategy with retailers, partners, analysts, and senior leadership.
• Entrepreneurial, decisive product thinker who can operate in ambiguity, make grounded recommendations, and move quickly from insight to action.

Preferred