Principal Product Manager, AI Platform

This is a high-impact role at the center of a strategic shift toward an AI-first operating model, sitting within a small, focused team rebuilding core business operations around AI. You will move the organization away from manual processes and third-party tools toward an owned, intelligent platform, serving a broad client base across diverse industries.

Identify critical operational problems, design solutions, and prototype them using AI tools against real-world data.

Collaborate closely with engineers to productionize prototypes into reliable, scalable systems.

Define measurable metrics for complex operational issues and develop AI-driven solutions to address them.

Own the development of a sophisticated decision engine, replacing vendor reporting with a tailored internal platform serving varied user needs.

Drive product judgment for closed-loop attribution systems that connect client actions to revenue outcomes.

Navigate the complexity of building a single platform that serves multiple distinct business units and industries.

Report directly to senior product and technology leadership, with a clear escalation path for high-stakes decisions.

Proven track record of identifying complex operational problems and designing AI-driven solutions, rather than managing pre-defined roadmaps.

Hands-on experience building and shipping working software prototypes or tools using AI coding tools.

Deep understanding of AI capabilities and limitations, including how to design robust systems that account for real-world failure modes and edge cases.

Strong systems thinking, with an ability to reason about second-order effects, blast radius, and long-term architectural implications.

Experience designing platform solutions that serve diverse user needs across multiple industries or client types, balancing shared components with configurable elements.

Demonstrated ability to define complex operational problems in measurable terms and validate solutions with data.

Experience designing or building decision engines, reporting tools, or closed-loop attribution systems is a strong plus.

Excellent written communication skills, able to make complex decisions clear and concise in short-form documents.

Comfort operating autonomously in ambiguous problem spaces within a small, self-directed team.

Background in marketing services or multi-industry platform products is a plus.