Principal Engineer - Machine Learning

Must Have:

• Experience: 12–18 years of progressive software engineering and machine learning system development experience, with a track record of architecting scalable enterprise backend systems.
• Technical Mastery: Deep proficiency in Java and Python, with hands-on expertise building production systems using agentic orchestration frameworks (e.g., LangChain, LangGraph, LangSmith) and workflow engines (e.g., Temporal, Airflow).
• Distributed Systems Expertise: Advanced understanding of event-driven architectures, microservices, Kubernetes, Kafka, AWS cloud infrastructure, and mixed database paradigms (PostgreSQL, Vector DBs).
• Execute with Excellence: Proven ability to navigate ambiguity, solve complex architectural bottlenecks, anticipate technical risks, and connect cross-functional dependencies to deliver high-impact engineering initiatives at scale.
• Lead with Vision & Strategy: Demonstrated capability in translating complex business and AI goals into actionable long-term platform roadmaps while influencing technical decisions across cross-functional engineering partners.
• Cultivate a Growth Mindset: A track record of identifying innovative tools, challenging assumptions, and driving technical continuous improvement across the broader engineering organization.
• Nice to Have
• Experience with AI-driven planning systems, dialog state tracking, or reinforcement learning feedback loops in production environments.
• Hands-on experience with enterprise security frameworks, including SSO, OAuth2, RBAC, and multi-tenant data isolation.
• Active involvement in open-source AI/ML projects or contributions to major LLM/orchestration libraries.
• Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thu).
• At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
• About Freshworks:
• Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
• There’s another option. Freshworks. With a fresh vision for how the world works.
• Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
• Fresh vision. Real impact. Come build it with us.