Principal Customer Solutions Engineer

Job Description Summary

Customer Services (75%)

• Provide services to customers (75%).
• Work on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
• Contribute to design for specific deliverables and assist in the deployment of Rocket products.
• Implement new solutions under the direction of Delivery Architects.
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations/trainings to peer groups.
• Use and contribute to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Apply own subject matter knowledge to solve a variety of common technical issues.
• Exercise independent judgment within defined practices and procedures to determine appropriate action.
• Participate as part of a team and maintain good relationships with team members and customers.

Team Leadership (25%)

• Ultimately accountable for technical solution implementation for project.
• Lead a team and communicate project status and risks to all project stakeholders on behalf of the team.
• Use technical experience to give customer sound technical advice.
• Responsible for knowing the architecture, versions, and requirements.
• Responsible for determining appropriate technical resource requirements for project completion and working with PM to request resources.
• Coordinate with PM on technical communication to customer, new requirements or changes in scope, and impacts to delivering the technical solution.
• Determine if change is a product defect or enhancement before communicating to customer.
• Responsible for estimating new requirements of project and gaining Architect or Manager approval.
• Conduct or assign code reviews.

Expected Qualification and Soft Skills

• 5-7 years of relevant technical experience.
• Excellent communication / customer service skills / confident telephone manner.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations, customizations and/or maintenance.
• Must have an analytical mindset to analyze test results and facilitate defect resolution.
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Requested Technical Skills

• Technical skills to include two or more of the following:
• IBM Enterprise COBOL or PLI programming experience.
• System level experience of IBM CICS, IMS and JCL.
• Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL.
• Windows operating system.
• Linux/UNIX operating system.
• Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes.

Desired Project Experience

• Practical experience of mainframe application modernization project is highly desirable.
• Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
• Experience with COBOL modernization and porting application code across platforms.
• Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management.
• Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration.
• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle.
• Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

Other Preferred Skills

• Bachelor's degree in Computer Science or related field.
• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express.
• Any additional mainframe language or environment, such as REXX, Assembler, Natural, Adabas.
• Relevant Business and IT Architecture Certifications such as AWS Solution Architect Professional, Microsoft Azure Solution Architect, Google Cloud Certification, Scaled Agile Framework (SAFe).
• Proficient in another EU language.

What Rocket Software can offer you in USA

• Unlimited Vacation Time as well as paid holidays and sick time.
• Health and Wellness coverage options for Rocketeers and dependents.
• Life and disability coverage.
• Fidelity 401(k) and Roth Retirement Savings with matching contributions.
• Monthly student debt benefit program.
• Tuition Reimbursement and Certificate Reimbursement Program opportunities.
• Leadership and skills training opportunities.

Company Information