Principal - Customer Experience Program Manager

Product & Service Insights: Working with the rest of the Windows 365 engineering team, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our product.

Directly influencing product roadmap to build better products.

Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to train and enable our scalable deployment ecosystem.

Driving investments within the ecosystem to build better products for our scale motion.

Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements.

Work closely with other product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences.

Ability to forge solid relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers is highly desired.

in identifying product gaps and advocating on behalf of the customer to make our products solid with proven track record driving the prioritization of product improvements based on actual customer requirements.

Demonstrated knowledge of the software development methodologies.

A willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel).

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development.

OR equivalent experience.

These requirements include but are not limited to the following specialized security screenings: Windows 365, Azure Virtual Desktop, Windows, Intune, or related endpoint management technologies.

Enterprise desktop virtualization, application delivery, and modern endpoint infrastructure.

working directly with large enterprise customers and business and technology decision makers, representing engineering and helping customers successfully adopt and deploy complex cloud technologies.

Demonstrated ability to build trusted relationships with strategic customers, understand their business and technical requirements, and translate customer needs into actionable engineering priorities.

identifying product gaps and advocating on behalf of customers, with a proven ability to influence the prioritization and delivery of product improvements based on customer requirements and feedback.

leading complex, high-impact customer engagements, including technical blockers, escalations, architecture discussions, and deployment or adoption challenges.

Demonstrated ability to work across product management, engineering, support, sales, and field organizations to drive customer outcomes and resolve complex cross-functional issues.

Ability to communicate complex technical and business topics clearly to both technical and non-technical audiences.

using customer insights and deployment learnings to influence product strategy, engineering investments, readiness, or go-to-market activities.

Ability to operate effectively in ambiguous environments, prioritize across multiple high-impact customer engagements, and independently drive issues to resolution.

mentoring others, sharing technical and customer expertise, and contributing to a collaborative team culture.