Principal, Client Account Partner, Services
Role Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.
Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
Centered on data-driven technologies and innovation, these services include consulting, data insights & analytics, loyalty and marketing programs, platforms in the areas of business experimentation, customer engagement/loyalty, and security solutions.
The Principal Client Business Partner is a senior leadership role within Mastercard Services with full accountability for a single, strategically significant client relationship.
The role operates at the intersection of client impact, commercial performance, and delivery excellence, owning the end-to-end Services agenda for the account.
At the Principal level, this role is expected to independently originate, shape, sell, and deliver complex advisory engagements while achieving defined sales, revenue, and delivery targets.
The role serves as a trusted executive advisor to senior client leadership and plays a critical role in driving profitable growth, developing talent, and contributing to Mastercard Services’ intellectual capital and market reputation.
Key Skills for This Role
Full Job Posting
Experience
- Extensive professional experience, including significant time in management consulting, advisory, or strategy roles.
- Demonstrated success leading large, complex client accounts within financial services, payments, or adjacent industries.
- Proven track record of independently achieving sales, revenue, and delivery targets in a professional services environment.
- Education & Qualifications
- Bachelor’s degree from a recognized institution required.
- MBA or relevant postgraduate qualification strongly preferred.
- Background in a top-tier strategy firm, Big 4 consulting firm, or in-house advisory / strategy function is highly desirable.
- Capabilities & Competencies
- Deep consulting toolkit: structured problem solving, hypothesis-driven analysis, executive storytelling, and impact-oriented recommendations.
- Strong commercial acumen with the ability to manage pipelines, pricing, margins, and client economics.
- Exceptional executive presence with the ability to influence C-suite stakeholders.
- Strong analytical and financial modelling skills, with advanced proficiency in Excel and PowerPoint.
- Ability to operate independently in a matrixed, fast-paced environment while mobilizing cross-functional teams.
- High accountability mindset with a bias for action, results, and continuous improvement.
- Corporate Security Responsibility
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Preferred Qualifications
- MBA or relevant postgraduate qualification strongly preferred.
About Mastercard
Global payment processing and financial technology service provider.
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