Director, Technical Program Management’

Mastercard is a global technology company in the payments industry.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard’s Business & Market Insights (B&MI) group empowers organizations to achieve growth & innovation goals by providing unparalleled data-driven insights and advanced analytics.

By leveraging proprietary data and global expertise, B&MI helps businesses make smarter, more informed decisions that drive profitability and success.

We turn complex data into actionable strategies that lead to better outcomes and sustained competitive advantage.

We are currently looking for a ‘Director, Technical Program Management’ for Payment Reconciliation Intelligence program within B&MI, to provide program management leadership, cutting across different product areas.

Roles and Responsibilities:

• Successfully lead major projects and complex assignments with broad scope and long-term business implications. Collaborate with business and technical partners to scope the opportunities, outline potential value and ROI, and identify risks, benefits and constraints.

• Be the owner for all Program-level initiatives while also ensuring success of individual delivery teams. Provide people leadership to technical program managers across the program.

• Assist in examining commercially available and forthcoming industry technologies related to area of expertise. Research on current and upcoming technologies and application frameworks and provide recommendations. Proactively create and maintain solution and technology roadmaps.

• Create detailed cost and time estimates for implementing business solutions, define technical scope and requirements of the project and assist your team with managing scope during the lifecycle of the project. Identify Program quality methodologies, define and track quality metrics and ensure continued process quality improvement within the program.

• Manage multiple scrum teams and be responsible to organize and lead all Agile/SAFe ceremonies. Be accountable for overall progress of the committed projects and enhance processes to streamline deliveries. Champion in tracking initiatives progress/reports using Agile project management tools such as Jira, Rally.

• Develop good technical understanding of product architecture & flows and be able to propose technical solutions. Possess hands-on technical capabilities to track, analyse or resolve critical issues and customer queries.

• Effectively manage internal and external stakeholders and participate in technical discussions as a program representative.

• Help customers and the product/engineering teams make trade-off decisions by considering all the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.