Principal Business Process Analyst

Role overview

Essential functions

• Lead cross-functional improvement and transformation initiatives from opportunity identification through implementation and benefits realization.
• Partner with senior leaders on initiatives that improve growth, efficiency, customer and employee experience, quality, and financial performance.
• Develop long-term transformation strategies and design scalable future-state processes, operating models, workflows, governance, controls, roles, and measures.
• Evaluate organizational performance and identify opportunities in efficiency, scalability, risk management, and customer outcomes.
• Lead quantitative and qualitative analysis, including financial, operational, risk, and business impact analyses.
• Use metrics, predictive analysis, benchmarking, and statistical methods to support decisions.
• Lead process diagnostics using mapping, capacity modeling, time studies, workflow analysis, simulation, root cause analysis, and statistical analysis.
• Apply Lean Six Sigma, process reengineering, and continuous improvement methods.
• Translate findings into recommendations and establish implementation governance, measures, reporting, reviews, and benefits realization.
• Develop and facilitate training to strengthen process improvement capabilities.

Education, experience, and certification

• Bachelor’s degree in a related field or equivalent experience.
• 8+ years of process improvement or process reengineering experience.
• Six Sigma Black Belt or Master Black Belt certification required.
• Experience in data gathering, research, analytics, problem identification, and presenting recommendations.

Additional qualifications

• Experience with financial and risk analysis, business cases, and cost-benefit analysis.
• Knowledge of project planning, Excel, flowcharts, activity diagrams, workflow models, and process mapping tools.
• Ability to use Six Sigma, Lean, statistics, data analysis, and change leadership methods.
• Strong analytical, communication, influence, conflict management, change management, and coaching skills.

Compensation

• Full-time role with an annual salary of $110,541.41–$147,387.48.

Working conditions

• The description characterizes the working environment as generally favorable, with adequate lighting and temperature and no stated hazardous or unpleasant conditions.