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Premium & VIP Experiences Intern

Maple Leaf Sports & Entertainment
Toronto, CAN
Full-time
Intern
Hybrid
$38,760
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Support the planning and execution of Premium & VIP experiences across MLSE teams, venues and live events.
  • Work closely with the VIP portfolio on initiatives designed to elevate experiences for MLSE’s most valued members, clients, partners and guests.
  • Contribute to commercial initiatives and new revenue opportunities, helping develop and bring new premium concepts and experiences to market.
  • Research global trends and best practices across sports, entertainment, hospitality, luxury and experiential industries to help identify new ideas and innovations for MLSE.
  • Support the development and evolution of premium hospitality spaces, membership programs, benefits and service offerings.
  • Collaborate with teams across the organization including Ticketing, Partnerships, Marketing, Live Entertainment, Food & Beverage, Venue Operations and others to bring premium experiences to life.
  • Assist with VIP member and guest servicing, delivering thoughtful, personalized support and exceptional attention to detail.
  • Support premium seating and in-venue experiences on event and game days.
  • Help maintain key VIP and premium membership information, reporting and program insights.
  • Support research, presentations and business cases for future commercial and experiential opportunities.
  • Stay connected to key dates, events and priorities across MLSE teams and venues to help ensure seamless execution.
  • Bring forward fresh thinking and ideas that challenge how MLSE can continue to elevate the premium and VIP experience.
  • Adhere to all MLSE standards and policies and work in compliance with the Occupational Health & Safety Act.

Qualifications

  • Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
  • · Currently enrolled in a University or College degree, diploma or certificate program in business, sport management, hospitality, events, marketing, communications or a related field.
  • · Passion for sports, entertainment, hospitality and creating exceptional experiences.
  • · Curious and forward-thinking, with an interest in premium experiences, consumer trends, innovation and emerging technologies.
  • · Proactive and resourceful, with the initiative to take ownership, solve problems and adapt to changing priorities.
  • · Strong organizational and time-management skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
  • · Excellent written and verbal communication skills, with the confidence to interact professionally with colleagues, senior leaders, clients and VIP guests.
  • · Collaborative team player who is comfortable working across different teams, brands, venues and areas of the business.
  • · Strong attention to detail and a commitment to delivering work and experiences to a high standard.
  • · Demonstrates discretion, professionalism and sound judgment, particularly when working with confidential information and high-profile guests.
  • · Comfortable using Microsoft Word, PowerPoint, Excel and Outlook, with an openness to learning new digital platforms, tools and technologies.
  • · Available to support MLSE home games, concerts, special events and experiences, including select evenings and weekends.
  • · Previous experience in sports or entertainment is not required; curiosity, potential, a strong work ethic and a genuine desire to learn are highly valued.
  • Job Posting Compensation Range/Rate:
  • $38,760
  • We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.
  • At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

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