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Supervisor, Housekeeping

Maple Leaf Sports & Entertainment
Toronto, CAN
Part-time
Mid
Onsite
Discovered 3 days ago
Communication

Full Job Posting

Responsibilities:

  • Reporting to the Assistant Manager, Housekeeping, you will be jointly responsible for all venues' overall cleanliness, detail, servicing, resources, care, and maintenance. This position's general focus and responsibility is to ensure standardized training and documented systems have been established, implemented, and maintained. You will cultivate the positive growth of the department, its colleagues, and leaders as measured by our guest experience (Elevate program), brand standards (internal and external audits), and colleague experience (Employee Engagement Survey).
  • Establish goals, measurements, and results for the department supervisors along with the housekeeping staff.
  • Develop and update job descriptions, job task checklists, and standard operating procedures for all department supervisors and housekeeping staff.
  • Supervise equipment and supply usage and place orders based on departmental needs.
  • Meet with various vendors to discuss all matters relating to the housekeeping department.
  • Prioritize, implement, and supervise all deep cleaning and job cycle projects for the facility.
  • Schedule, train, assign, review, and evaluate the work of assigned staff.
  • Prepare and maintain required housekeeping records and reports.
  • Assign responsibility, take corrective action, demonstrate leadership, evaluate, mentor, and motivate the housekeeping supervisory team and staff.
  • Supervise with facts, focus on results, provide clear direction, and encourage innovations.
  • Oversee equipment, tags, and reports deficiencies.
  • Complete building inspections to ensure tasks are completed, MLSE cleaning standards are met, and adherence to cleaning procedures.
  • Monitor and revise departmental health and safety tools, including WHMIS training programs, as needed.
  • Ensure a safe work environment is maintained and that all colleagues are committed to working safely.
  • Ensure adherence to MLSE service standards and policies.
  • Perform other duties as required.

Qualifications:

  • Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.
  • Available to work overnight / statutory holidays.
  • A university or college degree, preferably in hospitality management is an asset.
  • Housekeeping management experience with thorough knowledge of modern cleaning practices and equipment is an asset.
  • Proficient in MS Office applications.
  • Ability to supervise, lead, and balance multiple priorities/tasks.
  • Clear verbal & written communication skills.
  • Must be able to lead team-building, morale, and service culture within the department.
  • Arena/multi-purpose facility experience preferred.
  • Ability to work while under pressure; meet tight deadlines.
  • Previous experience in a unionized work environment is beneficial.
  • Must be highly organized and energetic.
  • Job Posting Compensation Range/Rate:
  • $26.60/hr
  • We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.
  • At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Preferred Qualifications

  • Arena/multi-purpose facility experience preferred.

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