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Pre-Sales Manager
Shiji Group
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Hospitality technologyHotel operationsProperty Management Systems (PMS)Point of Sale (POS) systemsHotel technology integrationsCustomer discovery and requirements gathering
Key Skills for This Role
Hospitality technologyHotel operationsProperty Management Systems (PMS)Point of Sale (POS) systemsHotel technology integrationsCustomer discovery and requirements gathering
Full Job Posting
Sales enablement and partnership
- Lead technical and solution support throughout sales opportunities, working with Sales through commercial closure.
- Provide product training, competitive positioning, technical updates, and sales enablement sessions.
- Establish qualification standards, responsibilities, handover points, and Pre-Sales quality checks.
- Coach Sales colleagues to identify technical needs, integration dependencies, and risks early.
Discovery and solution consulting
- Lead customer discovery across operational, technical, and business requirements.
- Assess existing technology, operational challenges, integrations, and future objectives to shape suitable Shiji solutions.
- Advise customer stakeholders, identify gaps and implementation risks, and help customers determine an appropriate approach.
Demonstrations and solution design
- Prepare and deliver tailored demonstrations reflecting customer use cases, workflows, and priorities.
- Own technical solution scoping and support Proof of Concept activities where appropriate.
- Coordinate specialist support and ensure proposed solutions are realistic and aligned with Shiji capabilities.
Proposals and technical sales support
- Own technical elements of RFPs, RFIs, proposals, and customer questionnaires.
- Support solution architecture, integration requirements, technical documentation, workshops, tenders, and evaluations.
- Help Sales address technical objections and competitive questions.
Collaboration and market knowledge
- Bridge Sales, customers, Product, Implementation, and technical teams during the sales process.
- Provide structured customer and market feedback to Product teams and document handovers to Implementation after a sale.
- Maintain knowledge of competing PMS, POS, and related platforms and hotel technology trends in KSA and the Middle East.
- Manage assigned opportunities and improve Pre-Sales methods, demonstration standards, documentation, and processes.
Requirements
- 5+ years of relevant hospitality technology experience, ideally in Pre-Sales, Solution Consulting, or technical sales.
- Strong hotel operational knowledge, particularly PMS, and understanding of hotel technology such as POS, payments, integrations, and distribution.
- Experience in customer discovery, tailored demonstrations, requirements gathering, solution scoping, and RFP/RFI or proposal support.
- Ability to explain technical concepts to hotel operations and IT stakeholders.
- Strong English communication and presentation skills; Arabic is a plus.
- Strong organizational skills and Cloud/SaaS understanding are preferable; ability to learn quickly and receive feedback.
Benefits
- Opportunity to help grow Shiji in Saudi Arabia and the wider Middle East and work with leading hospitality companies.
- Exposure to enterprise hospitality technology, strategic sales opportunities, and international customers.
- Collaboration with regional Sales and global Product, Implementation, and specialist teams.
- Professional development opportunities and a competitive compensation and benefits package.
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