Pre-Sales Engineer
Role Overview
Provides technical expertise and engineering support to sales, business partners, consultants, and end users.
Bridges technical solutions and customer requirements through design support, product selection, compliance, training, and site support.
Supports specifications, technical excellence, partner development, and promotion of Kidde Commercial and Edwards solutions across an assigned region.
Key Skills for This Role
Full Job Posting
Position summary
Provides technical expertise and engineering support to sales, business partners, consultants, and end users.
Bridges technical solutions and customer requirements through design support, product selection, compliance, training, and site support.
Supports specifications, technical excellence, partner development, and promotion of Kidde Commercial and Edwards solutions across an assigned region.
Pre-sales and technical support
- Prepare and verify Bills of Quantities for fire and life safety systems; assess value engineering and design optimization.
- Support technical compliance statements and tender documents; evaluate upgrade and migration strategies.
- Review high-level system architecture and designs; support project engineering and design.
- Assist with sales presentations, technical clarifications, customer engagements, lead generation, and opportunity qualification.
Consultant and partner engagement
- Conduct consultant workshops and presentations, support specification development, and promote Edwards and Kidde product portfolios.
- Onboard and technically enable new Value-Added Resellers; deliver product, design, engineering, and pre-sales training.
- Deliver internal training and execute the Master Training Plan, including certification, refresh, and competency development.
Site and event support
- Conduct site visits, troubleshoot programming issues, and advise on installation best practices.
- Evaluate product performance, quality concerns, and field issues; support recall, upgrade, and migration programs.
- Prepare technical letters, certifications, and project documentation.
- Support exhibitions, seminars, roadshows, and industry events; present products and represent the company to customers and consultants.
Qualifications and skills
- Bachelor's degree in electrical, electronics, mechanical, fire protection engineering, or a related technical discipline.
- Entry level; fire and life safety, security systems, or related technical experience is a plus.
- Requires presentation, troubleshooting, problem-solving, communication, stakeholder management, training, organization, and project coordination skills.
- Requires a customer-focused consultative approach, independence, and ability to manage multiple priorities.
Travel
- Frequent travel within the assigned territory for customer meetings, training, site visits, consultant workshops, and industry events.
About Kidde Global Solutions
Provides fire and life safety solutions through brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech.
The company describes quality, integrity, collaboration, and customer care as priorities.
About Kidde Global Solutions
Private fire and life safety equipment manufacturer serving residential and commercial customers worldwide.
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