Pre-Sales Engineer – Endpoint Devices & Unified Communications

Role overview

Responsibilities

• Provide pre-sales technical support and work with sales teams to understand customer requirements and propose solutions.
• Deliver demonstrations, presentations, workshops, and solution briefings; design proofs of concept and pilots.
• Support partners with consultations, solution positioning, project design, training, and enablement.
• Identify technical, competitive, and implementation challenges; prepare proposals, architectures, tender responses, and RFP responses.
• Coordinate with vendors and internal stakeholders, maintain industry knowledge, and provide troubleshooting or escalated support remotely or on-site.
• Support meeting room, conferencing, workplace collaboration, and endpoint designs, and build relationships with regional customers, partners, and decision-makers.

Required experience and qualifications

• Minimum 3–5 years in pre-sales engineering, technical solution consulting, or technical support.
• Experience with endpoint devices, PCs, workstations, collaboration, video conferencing, unified communications, and related technologies.
• Hands-on experience with vendors such as HP, Dell, Lenovo, Poly, Polycom, Avaya, Yealink, Microsoft, Logitech, Cisco, or similar brands.
• Knowledge of unified communications, meeting room and AV collaboration, endpoint management, networking, endpoint deployment, device management, and collaboration infrastructure.
• Ability to design, present, and demonstrate solutions; experience preparing technical documentation, proposals, and proofs of concept.
• Strong presentation, communication, and customer-facing skills; able to work independently, manage priorities, and support Gulf-region opportunities.
• Bachelor’s degree in computer science, information technology, engineering, or a related field; relevant industry certifications are advantageous.

Preferred background

• Experience with technology vendors, distributors, system integrators, value-added resellers, or technical solution providers is preferred.
• Experience in partner enablement, channel support, solution consulting, and customer engagement across the Gulf region is preferred.