Practice Lead

Role overview

Strategy, market, and growth

• Develop and execute the practice strategy, growth plan, market positioning, service offerings, value proposition, and competitive differentiation.
• Track market trends, client needs, industry developments, competitor activity, pricing trends, and growth opportunities.
• Develop and commercialize consulting, advisory, technology, professional, or specialized services.
• Own revenue, profitability, utilization, pipeline, and other commercial performance indicators.
• Develop business development strategies to win opportunities and expand client relationships.

Client delivery and partnerships

• Build relationships with key clients, strategic partners, industry leaders, and senior stakeholders; lead major engagements, proposals, pitches, negotiations, and strategic discussions.
• Maintain service quality, client satisfaction, and retention; establish delivery standards, methodologies, frameworks, processes, and quality assurance practices.
• Oversee project portfolios and delivery against agreed scope, timelines, budgets, and quality standards.
• Work with Sales, Marketing, Operations, Finance, Product, Technology, and other teams to support growth.
• Develop pricing strategies, commercial models, proposals, statements of work, and business cases.

People and external profile

• Build, lead, mentor, and develop a high-performing team; define structures, capability needs, hiring priorities, career development, and succession plans.
• Promote knowledge sharing, innovation, collaboration, and professional development across the practice.
• Create thought leadership and market-facing materials, and represent the practice at conferences, professional events, and client forums.
• Establish partnerships and alliances that strengthen practice capabilities and market reach.

Financial performance and governance

• Manage budgets, forecasts, costs, margins, and resource allocation with Finance; monitor commercial and financial performance.
• Identify operational and commercial risks and implement mitigation strategies.
• Ensure compliance with relevant professional standards, regulatory requirements, company policies, and governance frameworks.
• Improve the practice operating model, service quality, client experience, and commercial performance; support broader organizational strategy and growth initiatives.

Qualifications and experience

• Proven experience as a Practice Lead, Practice Director, Consulting Director, Business Unit Lead, Professional Services Leader, or comparable leader.
• Significant leadership experience in professional services, consulting, advisory, technology, or a specialized business practice.
• Strong subject-matter expertise and a track record of growing revenue, developing client relationships, and building successful service offerings.
• Understanding of practice management, business development, project delivery, resource planning, and commercial management.
• Strategic thinking, business judgment, problem-solving, client relationship management, executive engagement, sales, negotiation, presentation, and communication capabilities.
• Ability to lead multidisciplinary teams and manage multiple client engagements, priorities, and strategic initiatives.
• Strong financial acumen across revenue, profitability, budgets, forecasts, and resource utilization.
• A bachelor’s degree in a relevant discipline is preferred; a master’s degree, MBA, or relevant professional certification is advantageous.
• Industry relationships, a professional network, and demonstrated thought leadership are desirable.

What the employer offers

• Competitive senior-management compensation and comprehensive benefits.
• Opportunity to shape practice strategy, develop services, expand into new markets, and influence commercial results.
• Exposure to major clients, senior executives, strategic partners, and industry leaders; professional development and networking opportunities.
• Opportunity to build and lead a team in a collaborative, entrepreneurial, innovative, commercially focused environment.