Practice Head, Enterprise Architecture - Retail Technology
Role Overview
As a Practice Head, Enterprise Architect - Retail Technology, you'll be responsible for defining and driving the architectural vision, strategy and roadmap across IAG's Retail technology ecosystem, spanning leading brands including NRMA, AMI and State.
You'll shape the platforms that underpin customer acquisition, servicing, retention, pricing, policy and claims experiences across digital, assisted and emerging channels.
You'll connect business strategy with technology strategy, influencing major investment decisions and the long-term evolution of Retail technology.
Beyond setting architecture direction, you'll play a key role in evolving IAG's architecture practice, identifying how AI and emerging technologies can be harnessed to deliver meaningful customer and business outcomes while balancing governance, risk and regulatory obligations.
This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).
Key Skills for This Role
Full Job Posting
Role Overview
As a Practice Head, Enterprise Architect - Retail Technology, you'll be responsible for defining and driving the architectural vision, strategy and roadmap across IAG's Retail technology ecosystem, spanning leading brands including NRMA, AMI and State.
You'll shape the platforms that underpin customer acquisition, servicing, retention, pricing, policy and claims experiences across digital, assisted and emerging channels.
You'll connect business strategy with technology strategy, influencing major investment decisions and the long-term evolution of Retail technology.
Beyond setting architecture direction, you'll play a key role in evolving IAG's architecture practice, identifying how AI and emerging technologies can be harnessed to deliver meaningful customer and business outcomes while balancing governance, risk and regulatory obligations.
This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).
What You'll Do
- Define and own the architectural vision, strategy and roadmap for IAG's Retail technology ecosystem, ensuring alignment with business priorities and long-term growth objectives.
- Partner with senior business and technology leaders to translate strategic objectives into clear architecture outcomes, investment priorities and technology roadmaps.
- Shape how AI and emerging technologies are adopted across the Retail domain, establishing practical architecture approaches, guardrails and patterns that enable innovation at scale.
- Influence architecture standards and practices across the broader Enterprise Architecture community, helping evolve modern architecture capabilities across IAG.
- Provide strategic leadership across the Retail pillar, leading a team of architects and fostering a high-performing architecture practice.
What You'll Bring
- Strong technical leadership in AI adoption, with experience translating innovation into practical enterprise outcomes.
- Experience shaping enterprise technology direction, with the ability to define future-state architectures, identify emerging opportunities and guide strategic investment decisions.
- Demonstrated ability to connect business strategy, customer outcomes and technology strategy, translating complex challenges into clear architectural direction.
- The ability to influence and challenge senior stakeholders while maintaining credibility with architects, engineers and technology leaders.
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
About IAG
At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand.
Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Application Notes
- Applications close: Sunday 4 October 2026 11:59PM AEST.
- Please note – full time, part time, and job-sharing arrangements will be considered.
- If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
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