Claims Operations Specialist

Role overview

Location and employment

• The description states this is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne), or Meanjin (Brisbane).
• The employer mentions work-from-home and other flexibility options; no specific hybrid or remote arrangement is stated.

What you'll do

• Develop performance reporting and insights for operational priorities and strategic decision making.
• Analyse claims and telephony data to identify trends, risks, opportunities, and improvement actions.
• Create dashboards and reporting tools for leaders and stakeholders.
• Lead and support projects and business improvement initiatives.
• Partner with claims leaders and stakeholders on continuous improvement and evidence-based decisions.
• Contribute to automation and AI-enabled reporting and process optimisation.
• Support governance, operational controls, and process documentation.
• Promote risk management practices and a strong risk culture.

What you'll bring

• Experience in project management, operational delivery, business improvement, or data-driven environments.
• Strong analytical, interpretation, and problem-solving skills, including translating data into insights.
• Experience collecting, analysing, and reporting operational performance data to inform decisions and identify improvements.
• Familiarity with claims workflows and telephony performance metrics.
• Attention to detail and ability to manage multiple priorities in a complex environment.
• Strong stakeholder engagement, influencing, relationship management, and communication skills.
• Claims experience, particularly Casualty Claims, is highly regarded; transferable operations, analytics, business improvement, or financial services experience is encouraged.

Benefits

• Benefits include 13% standard superannuation, annual leave plus MyLeave, flexible work options, insurance and partner discounts, paid parental leave, learning resources, study assistance, and secondment opportunities.