Practice Assistant II

MGH Peritoneal Dialysis Join a close-knit specialty clinic where you'll serve as the primary administrative support for a dedicated team of nurses caring for medically complex patients. This unique role blends front desk responsibilities with high-level administrative coordination, offering the opportunity to build lasting patient relationships while managing critical clinical documentation, scheduling, and operational processes. Ideal candidates are highly organized, self-motivated, detail-oriented, and thrive in an environment that combines independent work with meaningful contributions to patient care. Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/EPIC. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. -Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.