Practice Assistant

About the Role

Key Responsibilities

• Customer Service
• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Deliver an exceptional patient experience through warm, responsive, and compassionate service.
• Respond to patient questions, concerns, and requests in person, by phone, text, our EMR (Athena) and electronically.
• Help create a positive environment that allows providers to focus on delivering high-quality patient care.
• Here at Geode we strive for every patient to have an exceptional experience with our front office and measure that via NPS (Net Promoter Score).
• Schedule Management
• Manage daily schedules, appointment confirmations, cancellations, and waitlists. This helps optimize provider schedules and reduce no-shows.
• Support check-in/check-out and ensure patients are prepared for their visits.
• Office Coordination
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently.
• Collections
• Collect payment for services Geode has delivered. Accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
• Support collection of patient financial obligations in accordance with established policies.
• Assist patients with questions regarding payments and available financial options.
• Compliance & Safety
• Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
• Follow established safety and emergency procedures, including assisting during crisis situations.
• Complete other responsibilities as assigned by the supervisor.
• Ideal Candidate
• Passionate about improving the mental healthcare experience and Geode Health’s mission.
• Organized, dependable, and able to take ownership in a fast-paced environment.
• Strong communicator who works well with patients, providers, and team members.
• Flexible, team-oriented, and willing to take on tasks wherever needed.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
• A self-starter, go-getter. You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.
• Here are some of the ways we will train/support your success in this role:
• Mental Health First Aid (3-year certification)
• Mental Health 101
• Patient Experience
• RCM (billing/collections)
• C-SSRS
• CNS Vital Signs
• Workday
• EMR: Athena
• General compliance
• Ready to learn more? Please apply now at careers.geodehealth.com

Preferred Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Associate or bachelor’s degree preferred.