Practice Assistant (Plano, TX)
Role Overview
Our Practice Assistant is a key member of the office and serves as an important first point of contact for patients.
This multi-skilled role supports both the administrative and clinical operations of a fast-paced outpatient mental health practice, helping create a seamless experience for patients and providers.
A Practice Assistant is responsible for managing front-office activities, supporting providers, coordinating patient needs, and ensuring the office operates efficiently.
Most importantly, we are looking for someone who is passionate about Geode Health’s mission to make mental healthcare more accessible, affordable, and effective.
Full Job Posting
Key Responsibilities
- Customer Service
- Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
- Deliver an exceptional patient experience through warm, responsive, and compassionate service.
- Respond to patient questions, concerns, and requests in person, by phone, text, e-mail and our EMR (Athena).
- Help create a positive environment that allows providers to focus on delivering high-quality patient care.
- Here at Geode we strive for every patient to have an exceptional experience with our front office and measure that via NPS (Net Promoter Score).
Qualifications
- 1+ year of medical office or healthcare experience preferred.
- Mental health or outpatient clinical experience preferred.
- Excellent communication, customer service, and computer skills.
- Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
- A self-starter, go-getter. You excel at time management.
- Comfortable learning new technology platforms/systems.
- Associate or bachelor’s degree preferred.
- #LI-Onsite
Preferred Qualifications
- 1+ year of medical office or healthcare experience preferred.
- Mental health or outpatient clinical experience preferred.
- Associate or bachelor’s degree preferred.
About Geode Health
National provider of outpatient mental health services.
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