Portfolio Delivery Director (US)

Responsibilities

• To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are met To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention To ensure customer engagement / satisfaction and referencability To anchor process improvement/compliance and other organizational initiatives
• To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are met
• To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective
• To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention
• To ensure customer engagement / satisfaction and referencability
• To anchor process improvement/compliance and other organizational initiatives

Requirements

• 20+ years experience in Managing IT Service delivery for large customer account’s (100 Mn+ revenue) with distributed teams
• Should have extensive experience in managing various programs like Application Support, Application Development, Modernization & Transformation programs, Enterprise Applications (like SAP, Salesforce, ServiceNow, Workday, etc..), Data & AI, Cloud Applications.
• Should have extensive experience in managing Infrastructure support and maintenance programs
• To ensure high quality delivery| operations and CSAT and overall governance
• To ensure Delivery Governance through creating a facilitative operating environment
• To partner with Account management teams for business growth planning
• To drive relationship with the customer and other internal stakeholders.
• To leverage practice propositions and initiatives to add value to the client
• To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.
• To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters
• To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met
• To support business development activities to source further business from the existing client
• To ensure customer engagement / satisfaction and referenceability
• To guide, manage, develop and engage the team
• To anchor process improvement/compliance and other organizational initiative
• Monitor delivery performance, KPIs, SLAs, and ensure compliance with organizational standards
• Identify, manage, and escalate risks/issues for seamless execution
• Act as the primary point of contact for client leadership, ensuring strong engagement and satisfaction.
• Manage relationships with CXO-level and senior stakeholders, acting as a trusted advisor
• Ensure customer satisfaction and referenceability through delivery excellence
• Identify opportunities for new deals, upselling, and service expansion
• Collaborate with sales and presales teams for solutioning and proposals

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