Point of Sales Officer

About This Role

JOB CONTENT

1. Role Objective

The incumbent will be responsible for leading the sales team in driving revenue growth by acquiring new merchants and managing existing relationships with key merchants. The role involves developing and executing sales strategies, identifying new business opportunities, ensuring the sales team as well as individual members meet or exceed the sales target. Also ensure merchant services are offered efficiently to ensure & maintain merchant satisfaction and retention.

2. Detailed Roles and Responsibilities:

Sales Strategy and Planning:

• Develop and implement sales strategies / incentive plans to achieve organizational sales goals and revenues.
• Analyze sales data and market trends to adjust strategies and tactics.
• Set sales targets and KPIs for the sales team.

Team Leadership and Development:

• Recruit, train, and manage a high-performing sales team.
• Provide coaching, mentorship, and professional development opportunities to team members.
• Conduct regular performance reviews and provide constructive feedback.

Merchant Acquisition and Customer Service Management:

• Identify and pursue new merchant opportunities within the local market.
• Develop and maintain strong relationships with key merchants and partners.
• Negotiate and offer competitive pricing to new merchants based on their volumes & profitability.
• Oversee and manage the customer service function for merchants, ensuring timely & effective services
• Develop and implement customer service policies and procedure to enhance customer experience

Operational Management:

• Comply with applicable polices /procedures and applicable external regulations and completion of documentary requirements, etc. pertaining to merchant acquiring activities
• Ensure high standards of confidentiality to safeguard commercially sensitive information
• Ensure that all QIB rules, guidelines and SLA related to payments, settlements, Merchant eligibility criteria are applied and followed as agreed with all stakeholders
• Monitor and report on sales activities and performance against targets.
• Manage the sales pipeline and ensure timely follow-up and closure of deals.
• Collaborate with other departments, such as Operations, Compliance and IT, to ensure seamless service delivery, customer satisfaction and compliance to all policies and procedures of the Bank

Market and Product Knowledge:

• Stay updated on industry trends, competitor activities, and product developments.
• Provide feedback to the product development team to enhance product offerings.

KEY INTERACTIONS

Internal:

• Compliance Division
• Corporate Banking Division
• Legal Division
• Operations division employees
• IT & Project Management Office
• Digital Transformation Office

External:

• Customers
• Payment Schemes
• External Vendors relating to the same

COMPETENCIES, KNOWLEDGE AND EXPERIENCE

(Competencies, knowledge, and experience needed for the satisfactory performance of the job)

1. Educational Qualifications:

University Bachelor’s degree from a recognized university.

2. Experience:

• Minimum of 5 years of Sales experience of which a minimum of 3 years should be in a sales management role/ responsibility, preferably in a similar Industry.
• Proven track record of meeting or exceeding sales targets
• Experience in customer service management is necessary

3. Behavioral Competencies:

• Strong Leadership & team management skills
• Excellent Communication & Negotiation Skills
• Customer Orientation & interpersonal skills
• Planning and Organizing Skills
• Ability to inspire & motivate a sales team

4. Technical Competencies:

• Meeting Compliance & Regulatory Requirements
• Computer Literacy
• POS industry knowledge
• E-Banking applications
• General Banking Operations Knowledge

Job Type: Full-time

Pay: QAR11,000.00 - QAR13,000.00 per month

Work Location: In person