Play Facilitator

Who We Are

Note From Our Founders

What This Role Is All About

Visitors Experience And Service

• Be an ambassador for the Hoppi® brand; ensure that every visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Contribute to a positive, team-based, and visitor-first centric culture
• Wear the mascot costume on special occasions
• Manage groups of children from schools, birthday parties, or camp activities
• Lead our themed birthday parties for kids and wear costumes that match the themes
• Collect and communicate visitors feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Exhibits Area And Education

• Have an honest and comprehensive understanding of Hoppi®s philosophy and developmental, pedagogical, and other learning objectives
• Participate in training programs designed to enhance interaction with visitors in the Hoppi® manner
• Lead field trips and interact with teachers and students in an age-level appropriate manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Safety And Security

• Provide a safe environment for all visitors, specifically for the children
• Assist visitors in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during Hoppi®'s hours of operation
• WHAT YOU'LL NEED TO BRING TO THE TABLE

Essential

• Able to work weekends and public holidays.
• Advanced course work or experience in customer service, family learning, or retail operations preferred.
• Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Proficiency in English is a must. Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and visitors.

Desirable

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
• LOTS of bright & positive energy; respectful of diversity; patient and empathetic; friendly; courteous
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

What Else Is In It For You

• Internal growth and development opportunities
• Diverse and welcoming team
• Employee Discounts for Hoppi® products
• Regular team socials and outings
• Employee referral program