Play Facilitator Intern
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About the Role
Position: Play and Engagement Facilitator- Intern Location: Dubai, UAE Executive Summary Join an amazing group of people at OliOli and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.
Key Skills for This Role
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Executive Summary
*Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.*
*OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum that opened to rave reviews in 2017.
Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.*
*The awesome team at OliOli® comes from over 10 countries including United States, Scotland, Switzerland, Colombia, India, Philippines, South Africa, Saudi Arabia, Pakistan, Latvia, and Jordan.
Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.*
The "Play & Engagement Facilitator - Intern" will be responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children.
Interns act as OliOli®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful, and joyful manner.
Key Duties & Responsibilities
- ***Visitors Experience and Service***
- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive, and memorable interactions with a friendly and sincere approach
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and program.
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Comfortably facilitate and manage exhibits spaces and components
- Collect and communicate visitors feedback and suggestions
- Follow and perform the daily opening/closing protocols and procedures.
- *NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job*
- ***Exhibits area / Education***
- Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives
- Understand and stay current with the exhibit and program initiatives
- Participate in training programs designed to enhance interaction with visitors in the OliOli® manner
- Provide a safe environment for all of the guests at OliOli, especially the children.
- Communicate any safety issues regarding exhibits components and Adhere to all policies and procedures of OliOli®
- Assist visitors in case of an incident or an emergency
Qualifications
- Experience in customer service, education, family learning, or retail operations is a plus.
- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms is a plus.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Ability to work with diverse staff and visitors.
- Excellent grasp of the English language. Arabic is a plus
Physical Demands
- The working timings include morning and/or evening shifts. Weekends and Public Holidays
- Uniform/dress code required
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