Platform Operations Director

As the Director, Marketing Platform Operations, you'll partner with Marketing leaders, Program Operations, workflow managers, and other stakeholders to help evolve Marketing's operating model and business processes, then bring those ways of working to life through the work management platform ecosystem. You'll serve as the business owner for platforms such as Workfront and related workflow technologies, ensuring governance, functionality, adoption, and enablement support consistent planning, execution, visibility, and decision making across Marketing.

Specifically, you will:

Partner with Marketing, Program Operations, workflow managers, and cross-functional stakeholders to translate the evolution of Marketing's operating model and processes into the work management platform ecosystem

Operationalize governance standards within the platform ecosystem, including workflows, intake processes, taxonomies, permissions, templates, data structures, and reporting

Design, configure, and optimize scalable platform functionality that supports how Marketing plans, prioritizes, executes, and measures work

Serve as steward of Marketing's planning, portfolio, and capacity-related data models, ensuring the right structures are in place to support consistent visibility and decision making

Enable the frameworks, functionality, standards, and data requirements needed for capacity, demand, throughput, priorities, risks, and portfolio health visibility, in partnership with the teams that define the broader vision and operating standards

Partner with Technology teams and platform vendors on integrations, upgrades, enhancements, and optimization initiatives

Lead platform adoption, training, communication, and change management efforts

Evaluate and implement workflow automation and AI-enabled capabilities that improve efficiency and visibility

Socialize platform-enabled processes, governance expectations, and ways of working to drive consistency across teams and lines of business

Serve as a trusted advisor to Marketing leadership regarding platform investments and capability development

Bachelor's degree or equivalent experience

10+ years of experience in marketing operations, business operations, platform operations, portfolio management, program management, or related disciplines

Experience leading enterprise planning, workflow, project management, or portfolio management platforms

Proven experience designing governance frameworks, operating standards, workflows, and business processes

Experience building executive reporting, dashboards, and performance measurement capabilities

Strong communication and stakeholder management skills

Experience leading teams or managing experienced individual contributors

Experience with Workfront, Airtable, Smartsheet, Jira, Monday.com, Asana, or similar enterprise platforms

Experience leading platform implementations, migrations, or transformation initiatives

Experience supporting large-scale marketing or matrixed organizations

Experience with workflow automation, integrations, and platform governance

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

$132,200.00 - $224,700.00/Yr.