Platform Engineer

What You Will Do:

• Perform day to day support, administration and maintenance of the ServiceNow platform including
• Mid-servers and integration points
• Partners closely with the business and IT teams to gather input to support ongoing business needs for
• ServiceNow configuration, implementation, and support
• Work with associates to troubleshoot and resolve incidents related to the ServiceNow platform
• Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the
• platform
• Provide guidance within the platform to design and implement ongoing improvements for a portfolio
• of processes
• Duties and responsibilities can be any combination of development as it relates to ServiceNow
• modules, tables, and system policies
• Develop reports for management on SLAs/KPIs as they pertain to service delivery
• Develop clear and concise technical and process documentation
• Work with various project teams on implementing ServiceNow code for releases, upgrades, and clones
• Manage out-of-the-box functionality and perform necessary enhancements, upgrades, and
• maintenance.
• Work with platform architects to define the physical design, and with analysts and product managers
• to understand the requirements of technical solutions
• Monitors the health, usage, and overall compliance of ServiceNow and its applications
• Evaluate and make recommendations on techniques, practices or technologies that would improve
• functionality and the overall end-user experience
• Partner with leadership to drive towards implementation of the platform roadmap
• Train the junior members of the team on subject matter expertise to ensure continuous learning
• Minimum Requirements:
• Certified ServiceNow System Administrator
• Bachelor’s degree in computer science or related field
• 3-4 years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization
• 1-2+ years of experience with ServiceNow workflows or Flow Designer
• Experience configuring and implementing ServiceNow out-of-box applications such as
• APO/ITSM/ITOM/HR/CSM/SPM/PA/APM/AI Agents
• Experience working with ServiceNow in a large enterprise
• Experience educating internal or external customers in best practice design
• Experience migrating data into ServiceNow application
• Familiarity working in an Agile environment with focus in SCRUM methodologies.
• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI
• Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies
• Integrated ServiceNow instance with 3rd party application
• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
• Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email
• Templates.
• Excellent experience in ServiceNow Administration and Production support
• Experience with implementing update sets, batch sets, and per scrum release methodology
• Experience with ServiceNow instance cloning, system patching, and upgrades
• Worked with transform maps, data sources, import set and different transform scripts for data loads
• and management
• Ability to work independently and with team
• Excellent problem-solving skills and attention to detail
• Preferred Requirements:
• ServiceNow – Accounts Payable Operations Experience
• ServiceNow – Certified Implementation Specialist