Planner

We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service.

Duties:

Schedule and plan repair works to ensure efficient use of operatives and resources

Use the MCM system to manage appointments, update job statuses and monitor progress

Track overdue tasks and support the team in meeting performance targets and KPIs

Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped

Communicate effectively with residents to provide updates and manage expectations

Support the repairs team by identifying and escalating operational issues where required

Monitor workloads and assist with planning cover for absences and holidays

Allocate work to subcontractors and raise material orders in line with procurement procedures

Ensure accurate use of IT systems, including PDAs and subcontractor portals

Maintain clear and accurate records across all systems

Deliver a professional, courteous and customer-focused service at all times

Adhere to health and safety requirements and company policies

Work collaboratively with colleagues to ensure service delivery standards are met

Support company procedures, maintain company assets and provide cover for other planners when required

Attend meetings and training sessions as required

Role Criteria:

Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment

GCSE (or equivalent) in English and Maths

Experience working in a fast-paced, reactive and customer-focused environment

Good IT skills with the ability to use job management, scheduling and appointment systems

Strong time management and organisational skills, with good attention to detail

Clear and confident communication skills, both written and verbal

A customer-focused approach with the ability to manage queries and challenging situations professionally

An understanding of repairs and maintenance processes

Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system