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paycor

Pharmacy Technician - Customer Care Specialist

Onco360
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 22-22 hourly / hour
Discovered 1 months ago
CPR+billing claim responses

Full Job Posting

  • 10:30AM – 7:00PM EST Monday through Friday
  • 11:30AM- 8:00PM EST Monday through Friday

• Medical; Dental; Vision

  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Company paid benefits – life, and short and long-term disability
  • Manages the customer care escalations email workflow.
  • Works with the customer service manager to ensure all sales team escalations are addressed daily.
  • Work all address exception reports given by the VP of pharmacy operations.
  • Report to the customer care manager any items that may cause escalations not to be completed.
  • Have knowledge of CPR+ and billing claim responses.
  • Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
  • Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
  • Work all projects that are assigned by the customer service manager
  • Education/Learning Experience High School Diploma required; Bachelor's degree preferred
  • High School Diploma required; Bachelor's degree preferred
  • Work Experience 1 to 2 years of pharmacy billing or certified pharmacy technician required
  • 1 to 2 years of pharmacy billing or certified pharmacy technician required
  • Skills/Knowledge Customer service, problem solving, and excellent communication skills verbal and writing required. Work independently with little to no guidance
  • Customer service, problem solving, and excellent communication skills verbal and writing required.
  • Work independently with little to no guidance
  • Licenses/Certifications Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy) Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)
  • Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)
  • Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)

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