Pharmacy Intake Manager

Pharmacy Intake Manager Major Responsibilities

• Supervises intake staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
• Assists Director of Pharmacy Operations in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
• Works with pharmacy management to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for intake staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
• Manages and reports on activity of vertical team members, including managing of daily workflow, Pulse reporting, and productivity trends over time. Monitors and validates adherence to Policies and Procedures within the Intake team, auditing as necessary to ensure productivity and performance to goals are accomplished or exceeded, including intake accuracy, TTFF, and SLA of operational processes.
• Reviews Gold Standard Initiative operational process and workflow queues to find opportunities to enhance intake process and coordinate with Director of Pharmacy Operations to approve and roll out changes/updates.
• Manages daily auditing reports to ensure patient profiles and orders are set up correctly based on site pharmacy licenses, drug access, etc.
• Knowledgeable to perform all intake and prescription refill request functions and resolves escalations regarding difficult cases. Provides thorough, accurate and timely responses to requests regarding intake information and ensure the same from the intake team.
• Implements and follows up on progress of any operational changes and updates to the intake process with the intake team, offshore team, and key stakeholders
• Works with Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning Experience

Work Experience

Skills/Knowledge

• Required: Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills
• Desired: Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills, drive to learn
• ​ Licenses/Certifications
• Required: State Pharmacy Technician Certification if required by state, Certified Pharmacy Technician (PTCB)
• Desired: Certified Pharmacy Technician-Adv
• Behavior Competencies
• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership
• Company Values: Teamwork, Respect, Integrity, Passion

Requirements

• Required: Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills
• Desired: Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills, drive to learn
• ​ Licenses/Certifications
• Required: State Pharmacy Technician Certification if required by state, Certified Pharmacy Technician (PTCB)
• Desired: Certified Pharmacy Technician-Adv
• Behavior Competencies
• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership
• Company Values: Teamwork, Respect, Integrity, Passion