Personal Shopper
Role Overview
Mytheresa is seeking a Personal Shopper based in Riyadh, Saudi Arabia.
Key Skills for This Role
Full Job Posting
About Mytheresa
Mytheresa is a luxury multi-brand digital platform offering fashion, shoes, bags, accessories, lifestyle products, and fine jewelry.
Its digital experience emphasizes luxury clients, curated products and content, technology, analytical platforms, and service operations.
Mytheresa is part of LuxExperience, a multi-brand luxury group.
Role overview
Mytheresa is seeking a Personal Shopper based in Riyadh, Saudi Arabia.
Client service and sales
- Serve top clients as their point of contact and build one-to-one relationships through regular communications.
- Use order and return histories to understand clients; service new and existing customers, ideally with an existing client book.
- Develop selling ideas to meet targets, increase customer spend, and build loyalty through tailored product recommendations.
- Curate weekly emails based on customers’ preferences and shopping behavior; identify requested items and additional suitable products.
VIP service and coordination
- Create exceptional entertainment experiences for top clients attending VIP events.
- Manage pre-reservations four times a year and keep customer preference sheets and profiles updated.
- Work with buying and brand teams and brands to reorder sold-out products; stay current on fashion, lifestyle, and design.
Candidate profile
- Several years of work experience; luxury fashion experience is preferred, ideally in e-commerce.
- Love of fashion and technology; passionate about customer service and willing to take a hands-on approach.
- Enthusiastic, innovative, creative, sales-driven, and tech savvy.
- Fluent in written and spoken English.
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