Performance & Analytics Senior Specialist

Performance & Analytics Senior Specialist

Role Purpose

To lead institutional performance management, analytics & executive reporting through advanced data analysis & digital dashboards, enabling evidence-based decision making & performance transparency.

Key Responsibilities

Performance Management

• Develop & manage institutional KPI frameworks
• Monitor service performance across departments
• Support strategic & operational reviews
• Ensure alignment of KPIs with institutional objectives

Analytics & Reporting

• Design & manage executive dashboards (Power BI)
• Integrate data from ERP, HR, Finance & service systems
• Ensure data accuracy, consistency & reliability
• Produce monthly & quarterly performance reports

Data Governance

• Establish data standards & validation processes
• Monitor data quality & compliance
• Coordinate with data owners
• Maintain reporting documentation

Insights & Decision Support

• Analyze trends, risks & performance gaps
• Provide actionable insights to leadership
• Support scenario analysis & forecasting
• Translate data into strategic recommendations

Team Management

• Supervise analysts & visualization staff
• Build analytics capability within CoCE
• Ensure timely delivery of reports

Authority

• Access institutional performance data
• Approve dashboard standards
• Recommend KPI improvements
• Escalate data quality issues

Qualifications & Experience

• Bachelor’s degree in Data Analytics, Business, Engineering, or related field
• 8 - 10 years of experience in performance management or analytics
• Advanced Power BI & data modeling skills
• Experience in institutional or enterprise reporting preferred
• Knowledge of ISO and performance frameworks is an advantage

Competencies

• Data analytics & visualization
• Strategic reporting
• Attention to detail
• Business intelligence
• Communication
• Results orientation