Performance Analyst
Role Overview
The Performance Analyst will turn operational data into insights that help the Sales and Mobiles teams improve performance.
The role involves working with large datasets, identifying opportunities, and helping operational teams make better decisions.
Key Skills for This Role
Full Job Posting
Role overview
The Performance Analyst will turn operational data into insights that help the Sales and Mobiles teams improve performance.
The role involves working with large datasets, identifying opportunities, and helping operational teams make better decisions.
Responsibilities
- Analyse Sales Conversion, Plan Conversion, SVL, AHT, ASA, CSAT, and behaviour-based metrics.
- Use disposition data to understand customer contact reasons, identify risks, and support forecasting.
- Work with Team Managers to help them gain value from performance data.
- Provide evidence-based recommendations for coaching and sales improvement.
- Own and maintain operational reports, including end-of-day updates.
- Recommend improvements to processes, reporting, dashboards, and behavioural focus areas.
- Build, maintain, and refine dashboards using Power BI, SQL, and Excel.
- Maintain a consistent and reliable single version of the truth for performance data.
Candidate profile
- Bring a curious, proactive, improvement-driven mindset and seek deeper understanding and new insight.
- Act as a supportive but confident partner to operational leaders by identifying risks and behaviour trends.
- Communicate insights clearly, simply, and in an actionable way for operational audiences.
- Build strong working relationships with Team Managers and Operations Managers.
- Maintain rigour, accuracy, and reliability in delivered work.
- Work with pace and flexibility while helping the operation make better decisions.
About AO
AO sells appliances, electricals, mobiles, Airwraps, Ring doorbells, and other products that plug in, power up, or make life easier.
AO describes itself as a UK electrical retailer focused on customer trust and helping customers brilliantly.
Benefits
- Benefits include 25 days of holiday plus bank holidays, increasing after two years, and an employer pension contribution.
- Additional benefits include AO Arena opportunities, health and wellbeing support, product discounts, enhanced family leave, and paid charity days.
- On-site perks include free parking, breakfast, and access to an in-house coffee shop.
Location
- The source lists the role location as Bolton.
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